Ideas and Feedback

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  1. Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.

    79 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Ability to approve patch for release date (install only if before date or older than days).
    Ability to don't approve specific ones (es. do not approve KBxxxxxx).

    We usually postpone installing patches on clients for a few days and manually approve the patch for servers, blocking approval of patches based on their release date.
    This allows us to test them and block the installation of specific patches in case we encounter problems.

    77 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. a disgruntled employee could go through Atera and delete critical passwords. the wrong password could be updated. An old system could come back to us with an out of data admin password that has been updated in atera and the old one forgotten.

    the ability to run a password history report on a client to see old or deleted passwords that were stored in atera, so it would make the actions of a disgruntled employee useless instead of critically damaging.

    76 votes

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    2 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Should be able to purchase Network Discovery for once license - don't need for every tech

    75 votes

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    6 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. The ability to sort devices alphabetically.

    74 votes

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    2 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    73 votes

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    9 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Primarily Azure AD but supporting other SSO and Identity providers would be ideal.

    For our organization, SSO is important because we have significant investments baked into ensuring our identities and credentials are properly managed. It would be great to extend that capability to Atera.

    73 votes

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    11 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Integration with Wave Invoicing and Accounting

    72 votes

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    Under Review  ·  4 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  9. It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

    70 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  10. This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    69 votes

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    Planned  ·  6 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  11. The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

    69 votes

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    2 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.

    69 votes

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    3 comments  ·  Webroot  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Executive customer report. Intended to be sent to the customer once a month.
    This report should include the following;

    How many tickets were opened, closed,
    How many alerts were opened and closed,
    How many updates/patches were installed
    Status of AV,
    Status of backup,
    How much time technicians were in remote session
    overall health of their systems.

    This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.

    68 votes

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    6 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Perform remote desktop support if the Technician's operating system is Linux

    67 votes

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    7 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. When a technician resolves a ticket and there is not added a time entry, it would be nice if Atera then prompts the technician with a popup asking "You're about to resolve a ticket, but there no time entry added?" and then two buttons saying "Yes, continue" or "Add time entry"

    64 votes

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    10 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

    64 votes

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    Under Review  ·  2 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  17. This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

    I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

    61 votes

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    2 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Schedule a one time reboot, shutdown or logoff.

    At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.

    61 votes

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    5 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. I'd like to be able to display the dashboard on a large TV in the office - with alerts, ticket count and technicians' performance - ideally via a custom URL - something that does not require an engineer license and not have access to helpdesk, scripts or device management.

    61 votes

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    5 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. The facility to have a function to change a ticket to a scheduled ticket

    60 votes

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    9 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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