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62 results found

  1. I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    5 votes

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  2. Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.

    5 votes

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  3. Please change the 2FA method. The current one is really bad

    4 votes

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  4. Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.

    Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.

    This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.

    2 votes

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  5. The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

    6 votes

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  6. Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.

    2 votes

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  7. In many cases the computers belong to the company and they have a right to monitor their hardware and intellectual property so it would be helpful to either temporarily disable the notification of an admin coming on or remove it completely.

    1 vote

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  8. From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.

    For customer contacts passwords, have the option to send to that user or another email the tech enters.

    For other passwords ask for who to send to.

    4 votes

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  9. Dashlane seems to have risen in popularity since the big LastPass hack. Any chance of a third-party password management tool like Dashlane being integrated with Atera?

    2 votes

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  10. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    34 votes

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  11. Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.

    4 votes

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  12. Found out today that there is no backup or way to backup from atera.

    We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

    I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

    TBH i'm going to check this with one…

    32 votes

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  13. We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.

    9 votes

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  14. When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…

    5 votes

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  15. As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.

    8 votes

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  16. Show oudated software via info alert an show what is the new version and give the function to update it right away

    1 vote

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  17. Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.

    Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the…

    1 vote

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  18. The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.

    But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.

    Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.

    22 votes

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  19. By default AnyDesk get pushed to all endpoints (including servers which have the Atera Agent installed). While this is nice for user Machines - it's less then ideal for servers... Give us the option to exclude machines from AnyDesk Deployment. Or better yet: let us choose on which machines (machine type) we want to install anydesk

    7 votes

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  20. Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.

    54 votes

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