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4472 results found

  1. Ubiquiti Integration

    602 votes

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  2. It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.

    It seems like a essential feature for this software to be able to have an inventory of a client

    403 votes

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    4 comments  ·  Reports  ·  Admin →
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  3. MS Office patches not listed as an available update.
    Please enable the ability to show available/installed Office patches.

    521 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

    161 votes

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    5 comments  ·  Tickets  ·  Admin →
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  5. Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.

    It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.

    567 votes

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    6 comments  ·  Dashboard  ·  Admin →
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  6. On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.

    Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.

    142 votes

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    24 comments  ·  Tickets  ·  Admin →
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  7. This is a major flaw. We have no idea how many tickets we have lost because of this.
    Tickets should be linked to the customer not the contact.
    Contacts can be employees who might get fired, quit or come back.
    If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.

    And there should be a way to show deleted contacts incase the employee comes back.

    677 votes

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    16 comments  ·  Tickets  ·  Admin →
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    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

  8. The ability to silently take a live screenshot of a device to see user activity to determine if free

    242 votes

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    4 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. I try to run an update automation but many of the PCs are not on at the time because of the type of office I support. (Day/Night and changing schedules)
    It would be great to tell an Agent to run updates the next time it re-connects to Atera and report back.

    43 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. Report to show computers that do not meet the requirements for Windows 11

    272 votes

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    5 comments  ·  Reports  ·  Admin →
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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

  11. Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.

    107 votes

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    4 comments  ·  Tickets  ·  Admin →
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  12. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    1,290 votes

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    7 comments  ·  Agent  ·  Admin →
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  13. Is there any pipeline to support dark mode.

    32 votes

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  14. We have one big customer with several hundred Office365 licenses allocated in different domains. It would be helpful if atera can sum up how many Office365 licences are provided to the customer / per domain.
    The MS Admin center has a great and easy overview what Atera should use as well, maybe more detailed. It could be provided in the MS License Report.

    Total amount:
    Microsoft 365 Business Basic 299/300
    Microsoft 365 Business Standard 112/113
    Office 365 E1 4/5

    Amount per domain:
    Even better would be an integration at the customer site where we already can provide the domain where…

    357 votes

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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

  15. Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    126 votes

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  16. Active Directory integration for new users

    165 votes

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  17. Meraki Integration, which includes monitoring for AP's Switches and MX appliances.

    31 votes

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  18. Atera needs to have true granular 3rd party vulnerability and application patching as well as bios and hardware. Ability to see what third party application needs updating right in the update and patch list, and reporting on what repository (or chocolatey or homebrew) the app is being updated from. This need is currently critical and requires outside vendors to meet the third party patching need. Ideally option for customer sourced repositories that are then approved by Atera just like the scripts library. Ideally there would also be the option to provide a local SMB path for the client to pull…

    50 votes

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  19. Microsoft Licensing integration

    132 votes

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  20. Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.

    Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.

    The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.

    249 votes

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