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  1. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    686 votes

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    2 comments  ·  Agent  ·  Admin →
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  2. Integration with Azure to allow for SSO.

    307 votes

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  3. Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off

    438 votes

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    5 comments  ·  Reports  ·  Admin →
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  4. This is a major flaw. We have no idea how many tickets we have lost because of this.
    Tickets should be linked to the customer not the contact.
    Contacts can be employees who might get fired, quit or come back.
    If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.

    And there should be a way to show deleted contacts incase the employee comes back.

    132 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]

    315 votes

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    9 comments  ·  Agent  ·  Admin →
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  6. Add threshold for last reboot time so we can filter wich clients got high uptime.

    279 votes

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    4 comments  ·  Alerts  ·  Admin →
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  7. We have one big customer with several hundred Office365 licenses allocated in different domains. It would be helpful if atera can sum up how many Office365 licences are provided to the customer / per domain.
    The MS Admin center has a great and easy overview what Atera should use as well, maybe more detailed. It could be provided in the MS License Report.

    Total amount:
    Microsoft 365 Business Basic 299/300
    Microsoft 365 Business Standard 112/113
    Office 365 E1 4/5

    Amount per domain:
    Even better would be an integration at the customer site where we already can provide the domain where…

    90 votes

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  8. Atera's ticketing system would be greatly improved if Atera staff had to use it as their tool to support their clients. This would help this part of their product to mature much more quickly.

    130 votes

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    4 comments  ·  Tickets  ·  Admin →
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  9. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    282 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  10. Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

    https://github.com/WAdama/nas_ab_status/commits/master

    The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…

    157 votes

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  11. Dark mode for the atera interface would be great, makes it easy on the eyes.

    356 votes

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  12. Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.

    It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.

    61 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  13. It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    734 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Windows 11 patching

    52 votes

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  15. I have some previous experience with Sentinel One through another RMM Platform, and I really liked it. It's a very solid EDR tool, and I'd love to see it offered as an Add On.

    78 votes

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  16. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    132 votes

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  17. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    130 votes

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    3 comments  ·  Reports  ·  Admin →
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  18. The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    1,994 votes

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    Under Review  ·  53 comments  ·  Devices  ·  Admin →
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  19. Integration with UniFi Cloud

    579 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

    I would like the option to place a check mark to turn on Password protection.

    1,300 votes

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    19 comments  ·  Agent  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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