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  1. ability to create a report for all the hardware per client.

    224 votes

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    6 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…

    132 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. It would be great if we can get the following options as custom reports.

    Highest and lowest utilization of resources
    Full disk space and Free disk space
    capacity management report
    device availability report

    97 votes

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    5 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.

    91 votes

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    9 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Executive customer report. Intended to be sent to the customer once a month.
    This report should include the following;

    How many tickets were opened, closed,
    How many alerts were opened and closed,
    How many updates/patches were installed
    Status of AV,
    Status of backup,
    How much time technicians were in remote session
    overall health of their systems.

    This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.

    64 votes

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    5 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.

    56 votes

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    2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Currently appears to be a manual process to locate chrome version number (as well as other software).

    45 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.

    This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.

    40 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. When managing multiple environments, it is vital to be able to keep track of devices that would warrant upgrades, or replacement. Reporting geared towards listing all assets/devices (subject to filtering) with all their key components (i.e. CPU model, # of cores, Memory size and type, Disk size and type, etc.) would be really helpful in determining what equipment needs attention.

    38 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. We have added custom field like Warranty Expiry Date, Leasing Agreement No and Leasing Due Date. It will be good to have the data of these custom fields to be included in the Auditor Report when we extract them into Excel. It will be very helpful to keep track the warranty status and leasing status of the workstation fleets. Thank you

    21 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. It would be good to be able to run daily, weekly, monthly time reports etc that break down the technicians billable, productive and non billable time. For example 'billable' would be a standard rate for that client, 'productive' would be more for things to show the technician is doing work but might not necessarily be billable to the client such as pre-sales, internal documentation etc and non billable would be things like admin, emails, meetings etc.
    Currently there is only the 'billable' tick box which isn't helpful really unless they're only doing billable work.

    35 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Please have automated reports send the file as a pdf instead of a link requiring you to sign in. Or both. We want to be able to send reports to our clients, but right now we have to send them to a technician who opens each one, saves them as a pdf, and then emails them to each client. It is time-consuming. We can't email them directly to the client as none of them use Atera and it makes them log in which confuses them.

    28 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Would be nice to be able to add custom fields I have added into Auditor reports and/or custom reports

    16 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  14. List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)

    30 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.

    Reporting should be of top priority as this is what customers see. The following report will be as an advantage

    Total tickets for a customer per day and week and month
    This must include time of tickets created and resolved

    The report should contaion the resolution of said tickets

    This is just one of the reports. We are considering moving as this has become a function our clients want!

    10 votes

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  16. Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. With Supply chain attacks on the rise bad actors are actively targeting MSP's and RMM software providers. There are recent reports of attackers using Atera with Zloader in the wild on DarkReading.com. The actor vector will be the same for all RMMs at some point in time.

    https://www.darkreading.com/attacks-breaches/new-attack-campaign-exploits-microsoft-signature-verification

    My request is that Atera get independently penetration tested on an annual basis and publish the results of that independent third party test.

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.

    9 votes

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  19. Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.

    This is for 2 reasons, billing, and much more, security.

    Need to be able to see more than anything, which customer have this enabled.
    Right now you have to look customer by customer, takes to much time.

    17 votes

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    6 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.

    6 votes

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    2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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