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347 results found

  1. view profitability for the year

    I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.

    2 votes

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  2. Check to see which machines have OneDrive up and running to ensure data is backed up in real time

    Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.

    1 vote

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  3. Advanced Reporting filters for Product Family & Product

    It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.

    However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.

    I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.

    1 vote

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  4. update report

    The product is missing details in its update report that requires fixing.
    There are no details as to which patch was updated or failed. Only says it was updated or not.
    This happens for both OS updates and Software updates.

    Please fix this as soon as possible.
    It's a bug.

    1 vote

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  5. Filter out offline devices from the patching report so we can get a more accurate report

    Filter out offline devices from the patching report so we can get a more accurate report

    3 votes

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  6. Add metrics to Auditor report

    Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    5 votes

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  7. Export Knowledge Base Articles

    Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.

    7 votes

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  8. custom field from personal contact report

    custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
    Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields

    1 vote

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  9. Scheduled Advanced Report send by own email domain

    We scheduled our custom advanced report to customer and send by weekly.

    This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.

    1 vote

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  10. Add "Requires Reboot" to Atera API

    At the moment, the Atera UI shows us that a machine requires a reboot, but without running a command against each machine, it is not possible to identify if they require a reboot directly with the API. This would be a very useful feature for the purpose of patching and reporting.

    9 votes

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  11. Consolidate Reports & Report Cosmetics

    We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…

    6 votes

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  12. Ability to remove some columns and information from classic reports

    Ability to remove some columns and information from classic reports

    4 votes

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  13. Schedule report unable to select Contacts and Technician at the same time.

    Wish to send report to Customer email and also cc to technician email.

    Instead of create multiple schedule report.

    1 vote

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  14. Improved Time entries display on timesheet report

    Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.

    2 votes

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  15. Reports/Dashboard with all the available patches

    Reports/Dashboard with all the available patches

    2 votes

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  16. Need information on report when a device was last rebooted, disconnected and powered on

    Need information on report on when a device was last rebooted, disconnected and powered on

    2 votes

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  17. report - software inventory - devices without / missing software filter

    report - software inventory - devices without / missing software filter

    15 votes

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  18. Online and Offline Indicator in Auditor report

    When generating a report from Auditor, it does not indicate Online or offline status, I would like to please implement that feature if that is possible. Thank you.

    2 votes

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  19. timesheet email report

    Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.

    1 vote

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  20. reports uk time and data xls

    Id like to be able to download my reports in Excel but have the dates in DD/MM/YYYY

    3 votes

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