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  1. We have many endpoints that are covered by Patch management and automation profiles.

    The profiles notify us and generate a report which tells us which computers have succeeded which is fine.

    The issue is if a device is offline it will outright mark it as failed, please can there be a section added for offline devices so if a computer has not booted/ since X it is not marked as failed it could be marked as offline/skipped

    1 vote

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  2. Microsoft Teams reports incorrect, We expected Microsoft Teams report from Atera, like other software’s report.

    1 vote

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  3. When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
    The Description field will occasionally have a Date entry. What is the intent of this column?
    Please add
    - "Last modified" date column
    - "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
    Please add Comments column, and include at least the first 30 characters of the last comment ...

    1 vote

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  4. Auditor Report should include "Device ADDED" date

    1 vote

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  5. We would like a report from the Windows patches which would send us a proper monthly report by email.
    Preferably in a structured Excel worksheet without graphics.
    Which we can also set more specifically regarding the device and the customer.

    2 votes

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  6. Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.

    1 vote

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  7. It appears there is no way to create a custom report and have it pull the in progress status.

    Example: I have created a weekly report to run on all tickets per technician and it will allow me to pull every status with the exception of "In Progress". Please add this ability.

    2 votes

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  8. To be able to report and review these analytics:
    clickstream Analysis
    Session Tracking
    User Authentication (Logons and logoffs)

    Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.

    1 vote

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  9. I would be great to have the ability to create a folder containing all devices within a report. There are times where a folder is needed to easily run scripts, set policies, etc. It would also be beneficial to assign devices multiple folders/groups for this reason.

    1 vote

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  10. It would be nice to view time entries based on the day worked, rather just the day the ticket was entered or resolved. There has been times where I get busy and can't enter time. Going back and looking at the current time sheet reports, to make sure all time worked has been billed, is very time consuming. If there was a way to run a report based on a week or month, but being able to sort or view it by the date the time was worked, would help this greatly.

    3 votes

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  11. Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.

    Also the ability to change the email address that the report is sent from.

    3 votes

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  12. Enhance the Patches Status Summary report by display patch names alongside individual devices.

    1 vote

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  13. Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
    .

    2 votes

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  14. Multiple customer's selection option in Reports:

    There should be option to select multiple customer's while generating Auditor Report ( Classic Reports --> Auditor Reports --> Generate Reports and Schedule Reports -->)

    1 vote

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  15. If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.

    1 vote

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  16. Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.

    1 vote

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  17. It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.

    5 votes

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  18. By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)

    An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...

    Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…

    3 votes

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  19. I think it would be nice if we could get a better Report View when running scripts across an entire client. I'd like to see the results by each device without having to click into information on each one.

    3 votes

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  20. Run a report that shows all computers that do not have a specific app installed.

    1 vote

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