Ideas and Feedback

Ideas and Feedback

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  1. Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off

    2 votes

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  2. Dear Support,

    Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.

    1 vote

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  3. Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.

    1 vote

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  4. Possible to put an Export Button for Recent Process report?

    1 vote

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  5. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    2 votes

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  6. Ability to pull the customer satisfaction report just for one client and not all the clients

    2 votes

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  7. Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!

    3 votes

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  8. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    3 votes

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  9. In timesheet is pretty good to group for technician and not only for ticket. This allow Admin to check if technician for all hours of day

    3 votes

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  10. I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.

    But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.

    For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.

    But the default threshold for Atera Report is:
    Display Orange alert…

    2 votes

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  11. A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer

    2 votes

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  12. be able to pull a report with devices that are required to reboot.

    3 votes

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  13. Bonjour,

    Est-il possible d'ajouter la possibilité d'ajouter les champs personnalisés dans les rapports d'agents ?

    Pour un exemple, il serait très pratique de pouvoir visualiser rapidement quels sont les postes où le Bitlocker est activé.

    Un grand merci d'avance.

    1 vote

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  14. Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.

    When Scheduling the report, we have a field to create a Description. This description field should…

    2 votes

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  15. 1 vote

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  16. Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.

    2 votes

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  17. A report to display the below for a customer
    1. How many tickets that was opened during a period
    2. Type of ticket that was opened for example incident, request or change etc
    3. Type of ticked example email or phone
    4. Product example backup, security, the ones you create under Product Family
    5. Not have any billing info as this report will get sent to customer.

    2 votes

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  18. Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.

    2 votes

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  19. A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.

    2 votes

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  20. In the reports section, it would be really good to be able to create a report for a specific contract of a client. At the moment we are only able to create reports for all the contracts a customer has. It would be a good idea to be able to separate the report based on the contracts.

    1 vote

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