330 results found
-
reports
Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.
2 votes -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
11 votes -
Feedback / logs
By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)
An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...
Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…
4 votes -
Recent Processes Report
I think it would be nice if we could get a better Report View when running scripts across an entire client. I'd like to see the results by each device without having to click into information on each one.
4 votes -
All Alert Report
It would be great if we can have reports for All Alerts, regardless of customer we had. Then there are filter for most alerts, filter for criticality, filter for CPU, RAM, HDD, or all of them.
2 votes -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
Custom Status Exit Codes for 'Recent Processes' report
Hi Team,
Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.
Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.
This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.
2 votes -
Check to see which machines have OneDrive up and running to ensure data is backed up in real time
Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.
1 vote -
Advanced Reporting filters for Product Family & Product
It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.
However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.
I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.
1 vote -
update report
The product is missing details in its update report that requires fixing.
There are no details as to which patch was updated or failed. Only says it was updated or not.
This happens for both OS updates and Software updates.Please fix this as soon as possible.
It's a bug.1 vote -
custom field from personal contact report
custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields1 vote -
Scheduled Advanced Report send by own email domain
We scheduled our custom advanced report to customer and send by weekly.
This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.
1 vote -
possiblité d'acheter juste 1 licence "rapport avancé"
serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.
3 votes -
Schedule report unable to select Contacts and Technician at the same time.
Wish to send report to Customer email and also cc to technician email.
Instead of create multiple schedule report.
1 vote -
Custom Field Add into PDF Report
Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.
3 votes -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
6 votes -
Durée de connexion sur 1 PC / SERVEUR pour chaque technicien
Bonjour,
Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.
Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…3 votes -
Battery Info (API and Report)
Please add the following info to the classic report and more importantly the API export functionality.
Battery ID
Battery Health
Battery Design Capacity
Battery Full Charge Capacity
Battery Cycle CountThis info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!
4 votes -
timesheet email report
Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.
1 vote -
view profitability for the year
I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.
3 votes
- Don't see your idea?