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  1. IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.

    3 votes

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  2. Hi Team,

    Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.

    Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.

    This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.

    1 vote

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  3. Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.

    1 vote

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  4. It appears that a couple of filters are missing in the system. Currently, we can only run reports based on ticket impact, source, and priority.

    However, there are no options available for product family or products. This limitation results in vague reporting, as we are unable to determine the volume of tickets for each product.

    I strongly believe that incorporating this feature into Atera's advanced reporting is crucial for better analysis and would enhance our reporting stats for businesses.

    1 vote

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  5. The product is missing details in its update report that requires fixing.
    There are no details as to which patch was updated or failed. Only says it was updated or not.
    This happens for both OS updates and Software updates.

    Please fix this as soon as possible.
    It's a bug.

    1 vote

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  6. custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
    Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields

    1 vote

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  7. We scheduled our custom advanced report to customer and send by weekly.

    This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.

    1 vote

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  8. serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.

    2 votes

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  9. Wish to send report to Customer email and also cc to technician email.

    Instead of create multiple schedule report.

    1 vote

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  10. Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.

    2 votes

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  11. Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.

    Please add a field in the XLS version of the Auditor Report to capture BitLocker status.

    2 votes

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  12. Bonjour,
    Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
    aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
    Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.

    Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…

    2 votes

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  13. Please add the following info to the classic report and more importantly the API export functionality.

    Battery ID
    Battery Health
    Battery Design Capacity
    Battery Full Charge Capacity
    Battery Cycle Count

    This info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!

    2 votes

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  14. Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.

    1 vote

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  15. I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.

    2 votes

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  16. A generic monthly service desk report would be amazing to provide to clients every month which shows the number of tickets received, pending, resolved and outstanding. the SLA for the month, patch report. most popular ticket categories and their next level sub cat. top, say 10, alerts. and maybe a user list (so they can confirm the correct amount) - just a generic of the most popular items to deliver to a client in a monthly service desk meeting - and one we can send to them

    1 vote

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  17. Software Inventory of All Software Across All Endpoints. I would like a report that gives me a full software inventory of all software packages installed on all endpoints, identified by device name, and exported as a .CSV. So I can use Excel to examine software counts, endpoints that don't have a certain software package, etc.

    1 vote

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  18. When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.

    1 vote

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  19. Hi Guys,
    There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?

    1 vote

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  20. we need a way to act on reports. For example, these machines all need to update the software we filtered for: https://i.imgur.com/x7WyXn0.png - so we would need a checkbox in front and a button to apply an automation profile and a shutdown button etc. (the more actions the better).

    this may be a big project to implement, so let us at least jump to the machine with a link like this: https://i.imgur.com/7O0BhvX.png

    1 vote

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