189 results found
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Password Manager
Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.
Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.
The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.
249 votes -
User deletion
We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.
20 votes -
Additional information on why a script failed
Additional information on why a script failed
68 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
416 votes -
Multiple email addresses to send from
In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.
10 votes -
Audit Logs not showing Atera Scripts being deleted/created/modified
Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
I have tested this and it does not show in Atera which is very inconvenient.13 votes -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
39 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
53 votes -
View only license
View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license
23 votes -
regedit
Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.
48 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
6 votes -
Multiple white label designs
Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.
2 votes -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes -
Asset Management: Mass import into Atera.
Asset Management: Mass import into Atera.
37 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
Asset autofill from devices found in network discovery and in the device list
When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.
2 votes -
export tickets specifically with comments left alongside ratings
export tickets where users have left a rating along with a comment, so we can specifically see what they were satisfied or dissatisfied with
1 vote -
Download Atera admin app on laptop or PC
Download Atera admin app on laptop or PC
7 votes -
Active Directory on premises servers Users manage
we have multiple Active directory servers for diffrent diffrent customers nees to manage user count and other details
7 votes
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