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185 results found

  1. Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.

    Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.

    The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.

    220 votes

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  2. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    407 votes

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  3. We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.

    15 votes

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  4. Additional information on why a script failed

    60 votes

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  5. If a technician deletes time entries, need to see it on the activity log

    35 votes

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  6. Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
    I have tested this and it does not show in Atera which is very inconvenient.

    9 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  7. In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.

    5 votes

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  8. View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license

    21 votes

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  9. Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.

    44 votes

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  10. Asset Management: Mass import into Atera.

    33 votes

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  11. When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.

    2 votes

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  12. It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.

    Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.

    4 votes

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  13. Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.

    3 votes

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  14. Download Atera admin app on laptop or PC

    6 votes

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  15. Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  16. we have multiple Active directory servers for diffrent diffrent customers nees to manage user count and other details

    7 votes

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  17. Need a device filter added for assigned threshold profiles. We need to easily filter devices to see which may not have a threshold profile assigned at all. Or that do not have the correct threshold profiles assigned. And then be able to add them via a multi check box.

    3 votes

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  18. The ability to get an alert if a device is offline for so long, like say an hour, instead of getting an alert for a device going offline, when it is only restarting or something similar

    2 votes

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  19. "We must have faith" is no longer good enough for my cyber insurance policy!

    And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.

    What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
    The closest option is via the API and for various reason that's not an attainable options as not all the data is…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  20. Misfunction detected on following scenario:

    Rule Trigger: Ticket Requester Responded
    Conditions: no conditions
    Action: Send an Email To Technician

    This action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.

    I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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