It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies

Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Primarily Azure AD but supporting other SSO and Identity providers would be ideal.

For our organization, SSO is important because we have significant investments baked into ensuring our identities and credentials are properly managed. It would be great to extend that capability to Atera.

Option to open an attachment rather than having to download each time.

Add, set and edit Printers on Clients...

It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.

Would it be possible to add the ability to remove disabled technicians.

API Calls: add a data filter option for Tickets

The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
Is it possible to get these list via API

An option to get the overall quantity of the agents installed in every client's space.

It would be useful if the ITD new product will have a single sign-on so all the company employees will be able to get into the service portal without the need to log in again with different details.

We should be able to export a full-offline copy of our own data and customer data from Atera.

I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.

We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.

Have a breadcrumb to make it easier to return to the step just before and facilitate navigation in each menu - Avoir un fil d'Ariane afin d'avoir plus facile a revenir a l'étape juste avant et faciliter la navigation dans chaque menu