Greatly improve search bar engine and search results to provide better experience throught the webapp

Option to open an attachment rather than having to download each time.

Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Primarily Azure AD but supporting other SSO and Identity providers would be ideal.

For our organization, SSO is important because we have significant investments baked into ensuring our identities and credentials are properly managed. It would be great to extend that capability to Atera.

Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

Would it be possible to add the ability to remove disabled technicians.

It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies

Add, set and edit Printers on Clients...

We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.

Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748

often need to reset and or lock/unlock AD user account.
A module to connecto to AD would make it so practical.

Disable account
Reset Password
enable expiration
require password change
Member

Currently the restrict to specific IP addressing is set to a single IP address.

If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/16

We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.

The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.

There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.

I saw in latest release that users can now have device control as well as monage scripts and patches etc without admin permissions but admin permissions are still required to edit knowledgebase.
I would suggest a toggle to allow / disallow access to:
Custom Fields
Ticket Automation Rules
Software Bundles
Thresholds
SNMP Templates
Email Templates
Knowledgebase

This will make it easier to delegate hman resources to roles without needing to give full admin permissions to edit / create a KB Article.
Thanks.
Mark.

The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.