30 results found

1. Ticket queues / Technician groups

   Hello Atera Community,

   I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.

   Why Ticket Queues?

   Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.

   Assigning Tickets to Queues

   Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we can have internal projects with no one specifically assigned to them other than just the queue. This would seamlessly integrate into the ticket automation feature already in Atera. This feature would streamline our ticket management process, enabling us to utilize specialist resources more effectively and reduce the time spent on manual sorting.

   The Bigger Picture

   Incorporating ticket queues can lead to better organization, allowing for specialized handling of distinct issues. It also opens doors for automation, where tickets can be routed based on predefined rules, thus minimizing the margin for error and operational bottlenecks.

   Your Support Counts

   I believe this feature could be a game-changer for many of us here. If you agree, please upvote this idea and share how you think ticket queues could benefit your workflow. Together, we can make a strong case for this much-needed enhancement to our Atera toolkit!

   Thank you for considering this proposal. I look forward to your support and any additional insights you might have.

   Hello Atera Community,

   I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.

   Why Ticket Queues?

   Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.

   Assigning Tickets to Queues

   Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we… more

   56 votes

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   13 comments  ·  Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

2. Splashtop SOS

   For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

   As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
   Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

   I'm pretty sure Atera can fulfill this dream ;-)

   https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

   221 votes

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   9 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

3. Splashtop connection banner

   The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

   19 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

4. Password protect the Atera agent from end-user uninstalls

   Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

   I would like the option to place a check mark to turn on Password protection.

   1,608 votes

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   29 comments  ·  Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

5. Use Local Time Zone for Automation Profiles

   The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right time. The only workaround for this is to have a new automation profile for each site/country which means more work for us in creating them and managing them. Most other RMMs do this by default so this shouldn't be missing in Atera.

   The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right… more

   54 votes

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   3 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

6. Mobile App Improvements

   Better feature parity between the mobile and web applications.

   Faster remote access.
   Running Scripts.
   Remote command access.
   Remote software installs
   Search for devices by name.
   Remote Agent installs
   Better Remote control.

   739 votes

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   Planned  ·  38 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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7. link to a ticket on mobile opens the app rather than web page

   When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

   12 votes

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   Planned  ·  0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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8. Executive Summery Report for Security Reports

   It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

   45 votes

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   Planned  ·  2 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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9. Overall improvement of Patch Management

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   See status of patching without having to run a report on each customer. Under the customer there should be the option to see devices with failed, installed, pending updates etc. and color coded for ease of use.

   Updates for 3rd Party applications that have not been installed with chocolaty.

   These improvements i think would make a big difference to managing clients day to day without the need for full blown vulnerability scanning.

   Thanks

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   … more

   329 votes

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   Planned  ·  13 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Veeam Backup Integration

    Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    422 votes

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    17 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    
    

    Thank you for helping us improve Atera!

11. Customize Dashboard and Reports

    Customize Dashboard and Reports

    52 votes

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    3 comments  ·  Reports  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    
    

    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.

    
    

    Stay tuned for our Product Release notifications

12. Integration with More AV

    Integration with more antivirus solutions, Eset for example.

    81 votes

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    6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    We plan to expand our AV integrations in the near future. Thanks for your feedback!

13. "Work from Home" Simultaneous Dual-Monitor Support

    Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    231 votes

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    14 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

14. Reboot required - know when we really need a reboot

    The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.

    25 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

15. Splashtop session recording

    Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

    23 votes

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    Planned  ·  1 comment  ·  Agent  ·  Delete…  ·  Admin →
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16. Search bar enhancements

    Greatly improve search bar engine and search results to provide better experience throught the webapp

    294 votes

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    Planned  ·  17 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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17. Deploy agent from network discovery

    Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    127 votes

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    4 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

18. We want use WINGET

    Is it possible that Atera also supports WINGET

    30 votes

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    9 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

19. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    53 votes

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    1 comment  ·  Acronis  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

20. Work from home user activity

    To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    87 votes

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    2 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!