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59 results found

  1. New feature dark mode for atera app Android and IOS.

    77 votes

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    4 comments  ·  Mobile App  ·  Admin →
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  2. Have the agent edit options available in the app, eg rename, edit relationship, primary user etc

    4 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  3. As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.

    15 votes

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    2 comments  ·  Mobile App  ·  Admin →
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  4. Can't believe this still isn't in the app after all the issues we've had lately.

    Need the ability to see the Bitlocker key for a device from the Mobile App.
    When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  5. Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    4 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  6. For most of my team, it would be really helpful to open the mobile app and go straight to tickets vs alerts. Give us the option to select which screen makes most sense to us.

    3 votes

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  7. 2 votes

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  8. Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
    Du coup dans les mails reçu ont a :

    Voici un récapitulatif de la demande :

    N/A

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  9. Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…

    4 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  10. The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.

    A centralized shared authenticator would be a fantastic feature.

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  11. Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…

    5 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  12. A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.

    52 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  13. Fingerprint login after app gas been closed and reopened. No security on Mobile app, if phone is stolen thief has access to all client devices and passwords.

    1 vote

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    1 comment  ·  Mobile App  ·  Admin →
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  14. Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app

    7 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  15. Please simplify logon process for the mobile app (iOS).

    It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!

    24 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  16. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    712 votes

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    Planned  ·  36 comments  ·  Mobile App  ·  Admin →
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  17. On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.

    4 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  18. Ability to select the URL to the device from the password tab using the APP would be useful. It would save having to get the laptop out, especially if you are on the road alot and not near a laptop. Possibly an auto login once the url is selected.

    1 vote

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  19. When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

    10 votes

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    Planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  20. Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.

    2 votes

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