Ideas and Feedback

Ideas and Feedback

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  1. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    299 votes

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    28 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. The app constantly logs out and doesn't retain a login session.

    It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)

    49 votes

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    6 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)

    59 votes

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    0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.

    50 votes

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    0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Currently - you can have the time auto start when you open a ticket or have it on manual mode.
    We would like the option to add time entries without using the timer when onsite

    24 votes

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    1 comment  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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  6. On mobile app it would be very useful to access the password section for each customer. Currently have to use web based version on phone which is not ideal.

    40 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Could you please, please, please change the icons for the online/offline devices in the mobile App.

    I have difficulty with colour ( collourblind) and for me it is nearly impossible to discern an online device for an offline one.

    In the app this is represented by a dot in front of the device.

    Online is greenish (old Atera) and offline grey. It is nearly impossible to see the difference, especially when looking on your phone outside, in the sun.

    Could you change this to something else like;
    - bigger dots
    - different, more contrasting colours
    - a dot for online…

    2 votes

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    1 comment  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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  8. MOBILE APP: ability to edit time entries. Ability to see customer passwords.

    7 votes

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  9. It is not possible to 'add' time entry from the app.

    2 votes

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  10. Please allow splashtop RMM to be launched from an android web browser.

    I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.

    I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.

    2 votes

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  11. Allow a customer to sign for work completed. We go onsite to do work related to a ticket and once complete would be good to be able to get the customer/onsite contact to sign via mobile app to acknowledge work completed. This can be done via main web portal for touch devices but utilising the app for this function would simplify the process. This also gives us confirmation that work done and can be proven when or if a customer queries especially when the works invoiced.

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. The ability to use the chat feature from the mobile app.

    25 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. It would be cool if technicians could access the knowledge base from the Atera mobile app.
    And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.

    7 votes

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  14. Ability to filter by ticket number on the app
    Ability to search for tickets easily. Ability to search by ticket assigned to "me".

    3 votes

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  15. Currently you see everybody's tickets, which makes sense for a one-2 man show.
    For us however it doesn't make too much sense.

    6 votes

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  16. For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the…

    2 votes

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  17. Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.

    3 votes

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  18. hello,
    we would like to set the custom field from the mobile App
    it's currently not implemented
    Br

    5 votes

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  19. Simple changes in the app such as being able to filter tickets by assignee would make a huge difference.

    3 votes

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  20. Ability to merge or delete tickets on the mobile app

    13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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