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54 results found

  1. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    668 votes

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    Planned  ·  35 comments  ·  Mobile App  ·  Admin →
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  2. Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)

    91 votes

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    0 comments  ·  Mobile App  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. The ability to use the chat feature from the mobile app.

    60 votes

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    0 comments  ·  Mobile App  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.

    49 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  5. New feature dark mode for atera app Android and IOS.

    44 votes

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    3 comments  ·  Mobile App  ·  Admin →
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  6. It would be cool if technicians could access the knowledge base from the Atera mobile app.
    And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.

    27 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  7. Please simplify logon process for the mobile app (iOS).

    It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!

    22 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. Ability to attach photos to cases on Mobile app

    16 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  9. Please allow splashtop RMM to be launched from an android web browser.

    I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.

    I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.

    13 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  10. As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.

    12 votes

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    2 comments  ·  Mobile App  ·  Admin →
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  11. For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the…

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  12. Desired functionality in Mobile app(s) to allow Wake-On-Lan.
    We have multiple computers on battery backup, which could be used as waking agents.
    We're also enabling resume power on AC recovery.
    In a recent power outage, I had to go into the office to turn machines on.
    I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  13. It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

    10 votes

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    3 comments  ·  Mobile App  ·  Admin →
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  14. The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  15. Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  16. The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.

    A centralized shared authenticator would be a fantastic feature.

    9 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  17. The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.

    9 votes

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  18. IP restriction affects the ability to use the mobile app if a phone uses dynamic IP

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.

    8 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  20. Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

    8 votes

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