55 results found

1. Save Ticket View Mobile App

   Mobile Ap is rather limited. Ability to save views in the ticket view.

   9 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Differentiate IP restriction on mobile and web app

   IP restriction affects the ability to use the mobile app if a phone uses dynamic IP

   9 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

3. Add a product or expense to a ticket in the mobile app
   8 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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4. GPS tracking for tickets on Mobile App

   Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

   8 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. I would love to have the knowledge base on the phone application, even if it’s read only
   7 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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6. unlock accounts and change passwords from app

   it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great

   7 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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7. customise message sent after customer signs.

   "Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.

   7 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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8. Atera mobile app

   viwe the survey state (on OFF) for the machine

   we receive alert when down but not when recovery

   a view into the mobile app can be better

   7 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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9. Notes in app

   A way to add notes to a customer in the mobile app.

   6 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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10. Scan QR code on the mobile app.

    Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app

    5 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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11. snmp OID value view in mobile app

    It would be helpfull to see the OID Values also in the mobile app

    5 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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12. Mobile App major issues

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

    4 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Add passwords in mobile app

    A way to create new passwords for clients or devices in the mobile app while speaking with customers.

    4 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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14. Mobile app: see which servers are offline

    Mobile app: see which servers are offline - more important than the rest

    4 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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15. Phone Live Feed/Facetime

    Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can do a facetime and see in real time what they are seeing when needed.

    Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can… more

    3 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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16. Show customer attachments in mobile app

    With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.

    3 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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17. On-site check-in and Customer sign-off upon completion.

    On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.

    3 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. Folders in Mobile app

    Folders in Mobile app

    3 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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19. App Badging

    Can you add application badges for the alert options in iOS that would add an application badge to Atera for alerts, new tickets, and unread ticket responses.

    3 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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20. Restore ability to edit device relations in mobile app

    Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    2 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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