The ability to monitor mobile devices and tablets.
Please let us know what features you would like to see!

Updating the dashboard to be fully customizable and tailored to individual preferences.

What would your perfect Office 365 integration look like?
Let us know what do you think about it.

Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

We'll scan any given network and asses the security focus on:

1. Installed Antivirus

   1. AV 1 (version, last scan)
   2. ...........
   3. AV n (version, last scan)

2. Anti Spyware

3. Firewall

4. Open ports (both workstations/servers and SNMP devices)

What would you like to see in addition?

A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
(and conserve battery)

An integration with Eset, a global leader in cyber-security.
Let us know what do you think about it.

A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

Better feature parity between the mobile and web applications.

Faster remote access.
Running Scripts.
Remote command access.
Remote software installs
Search for devices by name.
Remote Agent installs
Better Remote control.

An integration with Sophos, a global leader in cyber-security

This is totally open ended. What features and functionalities should we add here?

ability to create a report for all the hardware per client.

The ability to schedule discovery scans on an given interval basis (Every day, week, month etc).

Do you think it's a must have feature? Nice to have one?

Please add your specific use case.

Ability to open a ticket and NOT send an email to that customer.
Or ability to add contacts to the same email address and send the ticket email to that email address.

There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

Timed ticket automations

I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

After 48hrs, auto close the ticket

Allow the Splashtop version with Atera to view multiple screens on at the same time.

What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
How would you improve it and what (if any) features would you add?
Let us know

Integration with UniFi Cloud