Ideas and Feedback

Ideas and Feedback

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  1. The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    1,100 votes

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    Under Review  ·  39 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Updating the dashboard to be fully customizable and tailored to individual preferences.

    846 votes

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    Under Review  ·  28 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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  3. What would your perfect Office 365 integration look like?
    Let us know what do you think about it.

    721 votes

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    Under Review  ·  33 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

    602 votes

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    Under Review  ·  11 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  5. How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

    537 votes

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    Under Review  ·  50 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  6. We'll scan any given network and asses the security focus on:

    1. Installed Antivirus

      1. AV 1 (version, last scan)
      2. ...........
      3. AV n (version, last scan)
    2. Anti Spyware

    3. Firewall

    4. Open ports (both workstations/servers and SNMP devices)

    What would you like to see in addition?

    563 votes

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    Under Review  ·  13 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  7. A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
    (and conserve battery)

    478 votes

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    Under Review  ·  38 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  8. An integration with Eset, a global leader in cyber-security.
    Let us know what do you think about it.

    471 votes

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    Under Review  ·  20 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    442 votes

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    Under Review  ·  3 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    281 votes

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    26 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. An integration with Sophos, a global leader in cyber-security

    398 votes

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    Under Review  ·  8 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  12. This is totally open ended. What features and functionalities should we add here?

    314 votes

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    Under Review  ·  34 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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  13. ability to create a report for all the hardware per client.

    224 votes

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    6 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. The ability to schedule discovery scans on an given interval basis (Every day, week, month etc).

    Do you think it's a must have feature? Nice to have one?

    Please add your specific use case.

    300 votes

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    Under Review  ·  3 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Ability to open a ticket and NOT send an email to that customer.
    Or ability to add contacts to the same email address and send the ticket email to that email address.

    208 votes

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    6 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

    199 votes

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    5 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Timed ticket automations

    I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

    After 48hrs, auto close the ticket

    168 votes

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    21 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    164 votes

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    13 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    235 votes

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    Under Review  ·  32 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Integration with UniFi Cloud

    72 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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