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  1. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    686 votes

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    2 comments  ·  Agent  ·  Admin →
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  2. Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]

    315 votes

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    9 comments  ·  Agent  ·  Admin →
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  3. Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

    I would like the option to place a check mark to turn on Password protection.

    1,300 votes

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    19 comments  ·  Agent  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  4. Schedule a one time reboot, shutdown or logoff.

    At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.

    522 votes

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    14 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    242 votes

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    2 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. It would be nice to see the number of displays that are connected to a agent pc under "Hardware"

    19 votes

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  7. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    412 votes

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    19 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Be able to Update atera agent using the rmm tool in atera instead of having to manually uninstall the agent then run a script then install new version

    101 votes

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    3 comments  ·  Agent  ·  Admin →
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  9. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    374 votes

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    3 comments  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..

    13 votes

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  11. Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.

    3 votes

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  12. Ability to take a screen shot of the current session, preferably silently. Workstation or Server

    10 votes

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  13. The device display shows the "Last Logged User". But this information does not clearly indicate if the user is still logged in. It is often stale or incorrect, especially if more than one user is logged in.

    Ideally, it should show the currently logged in user (the one that's active). And it should show their status (Active, Idle, etc...)

    29 votes

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    1 comment  ·  Agent  ·  Admin →
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  14. Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
    This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.

    7 votes

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  15. Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    10 votes

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  16. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    245 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
    Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent

    2 votes

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  18. I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option

    15 votes

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  19. Problem:
    Currently it is possible to use a graph to display the CPU usage and memory usage.
    I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.

    Improvement:
    Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).

    Benefit:
    This will help to identify peak times on that server from network perspective…

    19 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’

    1 vote

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    1 comment  ·  Agent  ·  Admin →
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