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  1. The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.

    51 votes

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  2. I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.

    12 votes

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  3. Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

    16 votes

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  4. The ability to silently take a live screenshot of a device to see user activity to determine if free

    419 votes

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    9 comments  ·  Agent  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  5. We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.

    I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.

    What's the point of having this developed for the high end plan?

    11 votes

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    4 comments  ·  Agent  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  6. We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
    The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

    That is the Feature Request we would like to submit.

    3 votes

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  7. In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    23 votes

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  8. I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}…

    3 votes

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  9. 2 votes

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  10. I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

    Current Problems
    When upgrading agents via:

    MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

    Triggers Error 2753 (corrupted installer state) or GPO conflicts.

    Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

    No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

    No built-in rollback: Failures leave devices in a broken…

    1 vote

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  11. I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.

    This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.

    1 vote

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  12. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    1,483 votes

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    7 comments  ·  Agent  ·  Admin →
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  13. For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

    30 votes

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  14. Let us set a default monitoring agent instead of making me scroll through all 1000 devices to find the one I need. Or here is an idea let me set it to only show servers on that list.

    1 vote

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  15. When preventing Atera agent uninstall, support informed me that running powershell command to uninstall Atera agent is the only option. Pushing the uninstallation from the console should be enabled

    18 votes

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  16. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    30 votes

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  17. The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    3 votes

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  18. I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    65 votes

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  19. Hello, is it possible to create a report about this or add this information in the API?
    Today I want to check if BitDefender is installed on each agent and when I created a report with Atera, I got the list of computers with Bitdefender and saw that 150 agents are missing, but they don't have any other software. So I need to check which computers don't have BitDefender...
    A report that exports every computer with the main antivirus would be useful or any other way to do it!
    It would be nice to have this information via the API.

    1 vote

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  20. We now have access to Metrics "Last 24 hours", "Last week" and "Last month".

    But now i have customer, says it has issues for the last hour.

    I cannot trace detailed information for the last hour.

    It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.

    Additional.
    Information which programs used those resources.

    Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.

    3 votes

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