255 results found

1. Text Message (SMS) Alerts

   I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.

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2. Snooze indefinitely on Alerts

   Snooze indefinitely on Alerts, the maximum is currently monthly, but indefinitely would help as an option where service are no longer in use on servers, etc., but are being flagged by the associated threshold configuration

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3. Feature Request: Repeating Alerts for Critical Devices and Scripts

   Hi Atera Team,

   I'd like to request the ability to configure repeating alerts for designated critical devices and scripts.

   Current Problem

   Currently, Atera sends a single notification when a device or script enters a failed state.

   In many environments, that single email can easily get lost among other monitoring alerts or simply among the hundreds of other emails people receive throughout the day. As a result, the customer may never see the notification until much later, allowing a critical issue to go unresolved for hours or even days.

   Proposed Feature

   Allow any supported object to be marked for repeating notifications.

   This could apply to:

   PCs
   Servers
   Generic Devices
   Scripts

   For example:

   Repeat alert every: 15 minutes, 30 minutes, 1 hour, 2 hours, etc.

   The repeat notifications would continue until the device or script returns to a healthy state.

   Suggested Implementation

   Atera already allows us to choose which notifications we receive, such as Critical and Resolved alerts.

   It seems like the most natural place for this feature would be in that same notification configuration area. For example, a simple option such as:

   ☐ Repeat this alert every: ___ minutes until resolved

   This would fit naturally into the existing alert configuration without changing the current workflow for users who don't need the feature.

   Example

   I monitor customer camera systems.

   Some alerts are informational, but others are extremely important.

   Examples include:

   Camera Server offline
   RAID array failure detected by a custom script
   Core network equipment offline

   If the original email is overlooked or buried in the customer's inbox, the customer could unknowingly operate for hours or even days with a critical failure. Repeating notifications at a configurable interval would greatly increase the likelihood that the issue is noticed and addressed promptly.

   Expected Behavior
   A critical device or script enters a failed state.
   Atera immediately sends the initial notification.
   If the device or script remains in the failed state, Atera sends another notification at the configured interval.
   This continues until the issue is resolved.
   Once the device or script returns to a healthy state, Atera sends the normal recovery notification and stops the repeating alerts.
   Benefits
   Prevents critical alerts from being forgotten or overlooked.
   Helps ensure outages are resolved more quickly.
   Gives customers confidence that important failures won't disappear into their inbox.
   Allows repeating notifications to be enabled only for the devices and scripts that truly require them, preventing unnecessary email traffic.
   Gives customers flexibility to decide which devices and scripts warrant persistent notifications and which only need a single alert.

   This feature would work especially well alongside an "Only Alert if Offline for X Minutes" request that I also made here. Less important or unstable devices could wait before generating an alert, while truly critical devices and scripts could continue reminding users until the issue has been resolved.

   Thank you for considering this request. I believe this would significantly improve Atera's monitoring capabilities for businesses that rely on timely notification of critical infrastructure failures.

   Hi Atera Team,

   I'd like to request the ability to configure repeating alerts for designated critical devices and scripts.

   Current Problem

   Currently, Atera sends a single notification when a device or script enters a failed state.

   In many environments, that single email can easily get lost among other monitoring alerts or simply among the hundreds of other emails people receive throughout the day. As a result, the customer may never see the notification until much later, allowing a critical issue to go unresolved for hours or even days.

   Proposed Feature

   Allow any supported object to be marked for repeating notifications.

   … more

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4. Feature Request: Per-Device Alert Delay (Only Alert if Offline for X Minutes)

   Feature Request: Per-Device Alert Delay (Only Alert if Offline for X Minutes)

   Hi Atera Team,

   I'd like to request a feature that would significantly improve monitoring for environments with devices that experience brief or intermittent connectivity issues.

   Use Case :

   Many of my customers have surveillance systems that consist of:

   A Camera Server (Windows PC)
   Multiple Generic Devices representing IP cameras on the customer's network

   Some cameras may briefly disconnect dozens or even hundreds of times per day due to aging network cabling, camera hardware issues, or temporary network instability.

   Current Problem :

   Atera generates an alert every time one of these devices goes offline.

   This results in:

   Hundreds of unnecessary email alerts each day to me and my customers
   Alert fatigue
   Important alerts (such as the Camera Server going offline or a RAID failure) getting buried in the noise

   Proposed Feature Request:

   Add a configurable option for any monitored device (PCs and Generic Devices or Scripts because I have a script that detects when my USB attached Raid Arrays go off which is where all camera footage is stored honestly this is absolutely the most important alert they get if that is offline they are no longer recording):

   Only alert if device has been offline for X minutes

   Example configuration:

   Camera Server , Raid Array
   Alert immediately (0 minutes , Default Setting for Atera)

   Generic Devices
   Alert only if offline for 30 minutes or whatever we set it at.

   If the device reconnects before the configured delay expires, no alert should be generated.

   Why This Matters:

   For many of my customers, this isn't just a convenience.

   They are required by state regulations to document camera outages that exceed 30 minutes. If a camera remains offline longer than that threshold, they must complete and submit an outage report to the regulating agency.

   Because of this requirement, simply disabling alerts on problematic cameras is not an option. We still need notifications but only when the outage becomes significant. (like over 30 mins exactly in my case)

   Expected Behavior for this feature :

   • Device goes offline.
   • Atera starts an offline timer. (which I set that timer period)
   • If the device comes back online before the configured threshold, no alert is sent.
   • If the device remains offline longer than the configured threshold, send the normal offline alert.
   • Once the device recovers, send the normal recovery notification.

   Benefits

   This feature would provide several advantages:

   • Significantly reduce alert fatigue for MSPs and customers.
   • Ensure important alerts aren't buried beneath hundreds of transient device notifications.
   • Help our organizations remain compliant with regulations that require reporting prolonged outages.
   • Reduce unnecessary email volume, which could lower the number of outbound notifications Atera has to generate and process. At scale, that could reduce load on your notification infrastructure while also improving the customer experience.

   This would dramatically improve the signal-to-noise ratio of monitoring without changing existing alert behavior for customers who don't enable the feature.

   Thank you for considering this request. I believe this would be valuable for surveillance deployments, IoT environments, and any customer who monitors devices that may experience brief connectivity interruptions while still requiring reliable alerting for prolonged outages.

   Feature Request: Per-Device Alert Delay (Only Alert if Offline for X Minutes)

   Hi Atera Team,

   I'd like to request a feature that would significantly improve monitoring for environments with devices that experience brief or intermittent connectivity issues.

   Use Case :

   Many of my customers have surveillance systems that consist of:

   A Camera Server (Windows PC)
   Multiple Generic Devices representing IP cameras on the customer's network

   Some cameras may briefly disconnect dozens or even hundreds of times per day due to aging network cabling, camera hardware issues, or temporary network instability.

   Current Problem :

   Atera generates an alert every time one… more

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5. Webhooks

   Webhooks triggers on Alerts

   We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.

   Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.

   We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the system should be capable of doing the following:

   We would like to be able to trigger Webhook calls on alert creation and resolution events. We do not want to use Zapier as Freshservice has a listener element where the Atera hook can be launched, and using Zapier would unnecessarily increase steps and operational costs.

   This functionality (attaching Webhook calls to alert creation and resolution events) would be the cleanest and most effective way to keep alerts connected between the two systems and ensure we don’t miss anything.

   Webhooks triggers on Alerts

   We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.

   Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.

   We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the… more

   12 votes

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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

6. Automatically close Alert tickets when resolved

   Would be really helpful to have alert tickets automatically close when the alert is resolved
   For example Machine status unknown ticket closes when machine is back online!

   215 votes

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7. Patch Management Alerts if more than xx updates

   An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.

   The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check

   38 votes

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8. Event Log Triggers show Rule Title

   When an alert is triggered I could care less to see the event. I want to see the title of the rule. That is the only thing that means anything to me. I can always look at the event log in the detail. THis is a major pain point as I either need to keep a list handy or click on each one to see what the issue actually is. Very annoying.

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9. alerts per script in automation profile

   Threshold profiles can run Scripts that trigger alerts.

   But this scripts are started the whole day.
   Thats not nessecary in many cases.
   A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a day

   That's what automation profiles can do.
   Running a script.
   but sadly not trigger an alert

   2 votes

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10. Profil de seuil : délai d'exécution au démarrage

    Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
    Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.

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11. Allow HDD SSD SMART adjustable Thresolds

    Hi,
    it would be nice to be able to adjust the S.M.A.R.T errors thresold
    At the moment a disk with 56 dead sectors, 375 data transfer errors isnt considered as critical by default.
    Let us chose, like for CPU, temperatures and other thresolds

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12. Filter out logged windows event alerts using REG-EX

    Filter out event alerts based on matching event contents using regex or string pattern search.

    I.E. User A is an automated user.

    It logs on every 10 mins to computer A.

    I want to exclude User A Logins from the sign in or sign out event 4624 or 4625

    but I want to log every other user logon

    ---

    Another example.

    Filter out computer logon to domain by filtering out "\S+(.\$)"

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13. Create a specific alert

    The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.

    The example im working on currently is licencing however it could have a number of Utilisations

    3 votes

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14. Atera App Alerts for Antivirus

    Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.

    33 votes

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15. Device notifications delay setting

    So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.

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16. taking treshold item name as alert title

    alert titles are often irrritating

    I create a treshold item for the device uptime and named it "no restart for about 60 days"
    But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offline

    I create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
    But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707

    It would be much more clear, if the alert gets titled by the name of the triggering treshold item.

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17. Ability to export current views (ex. filtered alerts and others)

    It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.

    2 votes

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18. Exporting Alerts to CSV or Excel from the Alerts Section

    Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.

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19. Can we get a feature to send out an SMS for P1 / P2 tickets

    Can we get a feature to send out an SMS for P1 / P2 tickets

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20. Alerts for new software installation

    I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.

    This is required since we observed some software's like Adobe can be installed even without administrator rights.

    34 votes

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