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242 results found

  1. Add threshold for last reboot time so we can filter wich clients got high uptime.

    576 votes

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    7 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Get an Alert via email when a new Agent has been installed on any of the customers.

    3 votes

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  3. I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.

    This is required since we observed some software's like Adobe can be installed even without administrator rights.

    7 votes

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  4. So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice…

    6 votes

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  5. We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.

    8 votes

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  6. can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.

    4 votes

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  7. You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
    Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.

    31 votes

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  8. Alerts sent to text messaging on cell phone.
    Why haven't you setup the alerts to send texts to our cell phone?

    The last RMM we used to have, had this feature and we never missed a clients office going offline.

    Can we all agree that this is a feature Atera needs to add.

    1 vote

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  9. emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"

    1 vote

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  10. Monitoring agents for Microsoft Azure.

    Monitoring agent for Azure AD

    It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
    It would also be interesting the collection of some metrics for historical view.
    Azure costs could also be monitored

    1 vote

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  11. Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.

    1 vote

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  12. My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email

    1 vote

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  13. Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".

    This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.

    2 votes

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  14. Ability to choose which alert will open a ticket

    10 votes

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  15. Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.

    1 vote

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  16. iOS APP Filter for alerts just like the website.
    I want to view only critical ones without enabling the notifications and selecting critical.
    it is not doable with current app feature.
    Thank You,
    SG

    1 vote

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  17. Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.

    currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.

    6 votes

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  18. The current Network Bandwidth threshold provides little value.

    It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.

    Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.

    2 votes

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  19. If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    272 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Auto-healing script log.

    There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.

    You can see if a Technician runs a script & see its output, just not if it was automatic.

    Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.

    17 votes

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