Automatically close Alert tickets when resolved
Would be really helpful to have alert tickets automatically close when the alert is resolved
For example Machine status unknown ticket closes when machine is back online!
George Zaghlul
shared this idea
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Jenny Council
commented
I’ve stopped using alert feature long ago due to volume of false positives and failure to self-resolve and preferably disappear (could just be in a log)
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support support
commented
I just post a suggestion litle different than you but with the same meaning...
To planify the monitoring and exclude some periods to the monitoring to avoid fake alert due to a planned reboot
I think our ideas have the same meeaning eventought your apporch is a good way too.
I just think we need to avoding the alert before his generating and not treat it after... But i aggreed in some case for a non planified task an auto closing ticket when are solved can be a good way..
I think our ideas have the same meeaning eventought your apporch is a good way too.I just think we need to avoding the alert before his generating and not sovled it after... But i aggreed in some case for a non planified task... Auto closing ticket when are solved can be a good way..
Look for the subject : Suspending monitoring for planned tasks
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Zack Powling
commented
This would be super helpful