85 results found
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Azure AD and customer portal credentials
Azure AD – send the customer portal credentials when you import it. Right now we can't send automatically an email to the client when you import from Azure AD.
16 votes -
White label mobile app for your customers
Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.
324 votes -
Export / import function Kowledge Base
Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.
8 votes -
Include "My Activities" in the Atera Console
It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.
5 votes -
Knowledge Base Revamp
I would use the knowledge base, but it looks very unprofessional and bland. It should be completely redesigned to look organized and have better formatting options.
Please take a page from Atlassian (free). Their board is very well designed, and the editor has built in image snippets and formatting options to help the article look very professional. It also includes various image templates for article banners.
I would also add the option to access the KB without having to log in. Since Atera doesn't have SSO with LDAP or AD, i perhaps have a few users in the entire company…
7 votes -
Link Password to Knowledge Base
When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
Looks like this would solve a bunch of other requests posted here.7 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…10 votes -
Check Connectivity to Atera Servers
Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check
5 votes -
157 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
3 votes -
embed portal into external website
I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.
ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.7 votes -
Give ability to customers to see other customer's tickets in the portal
In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.
3 votes -
Ability to change the wording in the customer portal
Ability to change the wording in the customer portal
3 votes -
more customisation of portal
More options to customise or brand customer portal. Backgrounds, colours, advertising
3 votes -
Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
6 votes -
Checking customers domain and SSL certificate for expiration
When you have a domain in a customer, check and alert (create a ticket) a few weeks prior to expiration.
8 votes -
Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
7 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
5 votes -
Customer portal work from home link
On the customer portal. If a user has work from home enabled, add a link to the top right by, Tickets, Add Ticket, Knowledge Base for remote control.
2 votes -
Reports on Customer Portal
Reports directly from customer portal for the clients
10 votes
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