Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.

Bigger space to add notes for proper documentation.

It would be nice that since we are already syncing contacts on customers to Azure AD, that the contact's password, for access the Customer portal also synced. SSO for the customer portal would be awesome.

On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

A way to resend a customer the portal welcome email, without deleting the contact and re-adding.

It would be great if we could upload our own certificate so customers can see portal.customername.com and still use SSL.

Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.

Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.

Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

Entering licensing information into atera, you would have an option to remind you before the license would expire

If it's possible to give your customer the ability to do some customization on the Ticketing portal like add some filed and hide some others, change the name of the portal and also the ability to change some existing option related to the tickets priority and impact.
The format that you have on the portal is really general and it will be really appreciated if each customer could tolerate something fit his business.
I hope to hear back from you and wish to have this ability in your next builds.

Thanks

Dani Farah

I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.

Just as a customer can CC others on an emailed ticket, they should have the ability to CC additional people when creating a ticket from the Customer Portal

I and my Customers would love a list of their consumables: Paper, ink and Toner

Allow us to turn off Knowledgebase access (togle on off) under roles for techs.
Also give us the ability to assign "editing/posting" privileges to knowledgebase without full admin..

Reports directly from customer portal for the clients