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  1. There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.

    Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.

    Why this capability would be beneficial for partners:

    Simplified Billing and Management:

    Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
    Streamlined Support and Services:

    By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…

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    0 comments  ·  ITSM  ·  Admin →
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