2 results found

1. Pinned Ticket Filters

   Description:
   It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.

   Benefits:

   Faster access to frequently used filters
   Improved visibility of important ticket statuses
   Streamlined workflow without repeated filter selection
   

   1 vote

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   0 comments  ·  ITSM  ·  Edit…  ·  Delete…  ·  Admin →
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2. Atera Accounts

   There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.

   Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.

   Why this capability would be beneficial for partners:

   Simplified Billing and Management:

   Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
   Streamlined Support and Services:

   By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service delivery.
   Enhanced Collaboration:

   Partners operating as customers could access shared resources and advanced configurations, enabling faster deployment of solutions and consistency across services.
   Scalability and Customization:

   This setup would allow partners to scale their operations easily while maintaining their individual settings and customizations under the primary reseller account.
   This capability could create a stronger ecosystem within ATERA, fostering collaboration and efficiency for partners who need such flexibility.

   There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.

   Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.

   Why this capability would be beneficial for partners:

   Simplified Billing and Management:

   Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
   Streamlined Support and Services:

   By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service… more

   2 votes

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   0 comments  ·  ITSM  ·  Delete…  ·  Admin →
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