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270 results found

  1. Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off

    438 votes

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    5 comments  ·  Reports  ·  Admin →
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  2. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    130 votes

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    3 comments  ·  Reports  ·  Admin →
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  3. Report to show computers that do not meet the requirements for Windows 11

    11 votes

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    2 comments  ·  Reports  ·  Admin →
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  4. The ability to see warranty information on devices.

    45 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. A report or a additional choice to the Software Inventory report, I love that I can see everyone with a piece of software installed, but I would love to see a report of people MISSING software. I think the software Inventory is great for this just needs to be adjusted to allow for both.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Ability to generate individual work order summary per ticket

    We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

    Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…

    4 votes

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  7. Add custom fields on advanced reports

    7 votes

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    Planned  ·  0 comments  ·  Reports  ·  Admin →
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  8. Id like to be able to download my reports in Excel but have the dates in DD/MM/YYYY

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  9. We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. report - software inventory - devices without / missing software filter

    9 votes

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    2 comments  ·  Reports  ·  Admin →
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  11. At the moment, the Atera UI shows us that a machine requires a reboot, but without running a command against each machine, it is not possible to identify if they require a reboot directly with the API. This would be a very useful feature for the purpose of patching and reporting.

    4 votes

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  12. Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

    3 votes

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  13. Ability to export the password manager for a client.

    4 votes

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  14. Customize Dashboard and Reports

    28 votes

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    1 comment  ·  Reports  ·  Admin →
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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  15. Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!

    14 votes

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    1 comment  ·  Reports  ·  Admin →
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  16. Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.

    2 votes

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  17. Please can you create a feature to generate a summary report of all combined reports. Customer wants view all issues but in summary form

    1 vote

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  18. Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    1 vote

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  19. The report itself is great, however if I am to show this to a client, and they ask what all the alerts raised were, how am I to know? How am I to know which devices to prioritise installing more memory for? The CPU & Memory Data section is just messy when more than say 5 devices are selected.

    If an MSP is to use this to make money, the product needs to be able to identify where this money can be made. A great & simple report idea would be to be able to select a date range, devices…

    1 vote

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  20. Executive customer report. Intended to be sent to the customer once a month.
    This report should include the following;

    How many tickets were opened, closed,
    How many alerts were opened and closed,
    How many updates/patches were installed
    Status of AV,
    Status of backup,
    How much time technicians were in remote session
    overall health of their systems.

    This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.

    111 votes

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    7 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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