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  1. It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.

    It seems like a essential feature for this software to be able to have an inventory of a client

    509 votes

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    5 comments  ·  Reports  ·  Admin →
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  2. Report to show computers that do not meet the requirements for Windows 11

    329 votes

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    6 comments  ·  Reports  ·  Admin →
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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

  3. It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.

    8 votes

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  4. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    255 votes

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    7 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.

    Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.

    4 votes

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  6. It would be nice to view time entries based on the day worked, rather just the day the ticket was entered or resolved. There has been times where I get busy and can't enter time. Going back and looking at the current time sheet reports, to make sure all time worked has been billed, is very time consuming. If there was a way to run a report based on a week or month, but being able to sort or view it by the date the time was worked, would help this greatly.

    4 votes

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  7. We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.

    2 votes

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  8. It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.

    For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.

    2 votes

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  9. Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.

    2 votes

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  10. A report per device that includes the Office account along with Outlook email accounts

    1 vote

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  11. The ability to see warranty information on devices.

    100 votes

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  12. Auditor Report should include "Device ADDED" date

    2 votes

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  13. Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.

    Also the ability to change the email address that the report is sent from.

    3 votes

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  14. We would like a report from the Windows patches which would send us a proper monthly report by email.
    Preferably in a structured Excel worksheet without graphics.
    Which we can also set more specifically regarding the device and the customer.

    2 votes

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  15. like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i…

    1 vote

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  16. Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
    .

    3 votes

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  17. It appears there is no way to create a custom report and have it pull the in progress status.

    Example: I have created a weekly report to run on all tickets per technician and it will allow me to pull every status with the exception of "In Progress". Please add this ability.

    2 votes

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  18. I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.

    This would be best in the detailed format.

    1 vote

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  19. Add custom fields on advanced reports

    35 votes

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    Planned  ·  2 comments  ·  Reports  ·  Admin →
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  20. IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.

    4 votes

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