344 results found
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Hardware inventory
It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.
It seems like a essential feature for this software to be able to have an inventory of a client
570 votes -
Report to show computers that do not meet the requirements for Windows 11
Report to show computers that do not meet the requirements for Windows 11
362 votesHi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
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Customer Health Report: Displaying the Number of Monitored Devices Within a Specific Period
Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.
2 votes -
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time
When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.
Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.
5 votes -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
9 votes -
Hardware Inventory report to filter by endpoint creation date
Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.
1 vote -
Battery Health Report
Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage
258 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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satisfaction
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…
1 vote -
Software Inventory - software update function directly from report
When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.
also nice Features:
- Report for all Devices wich not installed actual Version
- Marker for Offline Devices during creation the report
- Export Function for all version results1 vote -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.1 vote -
Email reports with exported Excel copy
It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.
For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.
3 votes -
Include unique identifies in S.M.A.R.T. reports
Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.
3 votes -
Timesheet Report enhancement
It would be nice to view time entries based on the day worked, rather just the day the ticket was entered or resolved. There has been times where I get busy and can't enter time. Going back and looking at the current time sheet reports, to make sure all time worked has been billed, is very time consuming. If there was a way to run a report based on a week or month, but being able to sort or view it by the date the time was worked, would help this greatly.
4 votes -
SNMP Reports of OID Values
We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.
2 votes -
CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
1 vote -
Advanced Report Branding
Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.
Also the ability to change the email address that the report is sent from.
4 votes -
Ability to delete jobs within "recent processes" inside of classic reports
Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.
1 vote -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
1 vote -
Warranty Status on Devices
The ability to see warranty information on devices.
101 votes
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