We have the alerts activated by mail when there is a problem or it is resolved.

Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).

We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.

Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?

I receive emails with individual alerts but also receive emails with several alerts grouped in a single message. The request is to have one alert per message and one resolved per message.