Webhooks
Webhooks triggers on Alerts
We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.
Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.
We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the system should be capable of doing the following:
We would like to be able to trigger Webhook calls on alert creation and resolution events. We do not want to use Zapier as Freshservice has a listener element where the Atera hook can be launched, and using Zapier would unnecessarily increase steps and operational costs.
This functionality (attaching Webhook calls to alert creation and resolution events) would be the cleanest and most effective way to keep alerts connected between the two systems and ensure we don’t miss anything.
Xavier Peñalver
shared this idea
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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IT Experts
commented
Webhooks would allow anyone to use the service of their choice (not only Zapier) inluding programming our own. Just like for tickets creation/updates, we HIGHLY support the availability of webhooks and hope the Atera dev team can implement it.
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Jorge Jiménez
commented
yes, please