Settings and activity
43 results found
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63 votes
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944 votes
An error occurred while saving the comment IT Experts
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8 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
IT Experts
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104 votesIT Experts
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18 votesIT Experts
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11 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
IT Experts
supported this idea
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An error occurred while saving the comment IT Experts
commented
Webhooks would allow anyone to use the service of their choice (not only Zapier) inluding programming our own. Just like for tickets creation/updates, we HIGHLY support the availability of webhooks and hope the Atera dev team can implement it.
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843 votes
An error occurred while saving the comment IT Experts
commented
It seems Atera has responded to this by integrating with Zapier, which makes the solution expensive and convoluted. All we want is a web hook that kicks in every time a ticket is created/updated. That will answer everyone's needs (Teams, Telegram, Slack, Whatsapp,.. ) and for those who need SMS they can also use any third party of their choice.
IT Experts
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An error occurred while saving the comment IT Experts
commented
If Atera provides the ability to send tickets and alerts notifiation to a webhook, then this can be integrated with Teams, Telegram, Slack, and custom web applications we can write.
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5 votes
An error occurred while saving the comment IT Experts
commented
It's so surprising the information is not already there as the whole purpose of a monitoring platform is to know whether a device is responsive or not!
Not only we need UP/DOW status, but in the case it is down it needs to provide a timestamp of the last time it was up.
Please provide us an ETA when this will become available. Thank you!
IT Experts
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1,613 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment IT Experts
commented
Dear Atera:
The feature request is titled "Password protect" the agent uninstall.
The implementation of Atera has done is "prevent un-installation for non-admins users".
This is not what was asked.
A lot of users have admin rights on their machines, and can still uninstall agents very easily if they don't recognize it or think it's not needed when they review the list of installed applications.
What we have asked is for a PASSWORD PROMPT to show up when uninstallation is attempted. This would force users to contact us, and we could provide the password if there is a true need to remove the agent.
For our needs, the current implementation is useless. We hope that you can implement what was requested. Thank you in advance.
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5 votesIT Experts
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249 votes
An error occurred while saving the comment IT Experts
commented
Today I entered a ticket internal note and realized there was wrong information because of copy/paste. I was shocked to see that there is no way to EDIT nor DELETE the note. I now have to add *another* note with the updated information, hoping no one will look at the bad one and not see the updated one.
Please implement this, this is a must have!
IT Experts
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4 votesIT Experts
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55 votesIT Experts
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6 votesIT Experts
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29 votesIT Experts
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14 votesIT Experts
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349 votesIT Experts
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An error occurred while saving the comment IT Experts
commented
This is something that we really need. For example, in our business we don't use the columns "SLA, Assigned Technician, Priority". Removing them from the tickets view would provide a lot more space to see the full subject of each ticket instead of a truncated version.
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32 votesIT Experts
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148 votesIT Experts
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69 votesIT Experts
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@atera: this feature has been requested 4 years ago and has gathered 925 votes!
why is it not considered for implementation already?