Settings and activity
39 results found
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5 votes
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IT Experts
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1,575 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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commented
Dear Atera:
The feature request is titled "Password protect" the agent uninstall.
The implementation of Atera has done is "prevent un-installation for non-admins users".
This is not what was asked.
A lot of users have admin rights on their machines, and can still uninstall agents very easily if they don't recognize it or think it's not needed when they review the list of installed applications.
What we have asked is for a PASSWORD PROMPT to show up when uninstallation is attempted. This would force users to contact us, and we could provide the password if there is a true need to remove the agent.
For our needs, the current implementation is useless. We hope that you can implement what was requested. Thank you in advance.
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5 votesIT Experts
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234 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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commented
Today I entered a ticket internal note and realized there was wrong information because of copy/paste. I was shocked to see that there is no way to EDIT nor DELETE the note. I now have to add *another* note with the updated information, hoping no one will look at the bad one and not see the updated one.
Please implement this, this is a must have!
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4 votesIT Experts
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48 votesIT Experts
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5 votesIT Experts
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26 votesIT Experts
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13 votesIT Experts
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278 votesIT Experts
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An error occurred while saving the comment IT Experts
commented
This is something that we really need. For example, in our business we don't use the columns "SLA, Assigned Technician, Priority". Removing them from the tickets view would provide a lot more space to see the full subject of each ticket instead of a truncated version.
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28 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
IT Experts
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141 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
IT Experts
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61 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
IT Experts
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71 votes
Hey,
We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.
If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/
Thank you,
Yakov
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7 votesIT Experts
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16 votesIT Experts
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493 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
IT Experts
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1,411 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
IT Experts
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296 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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commented
Isn't that already done? I receive down and up alerts.
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160 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
IT Experts
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It's so surprising the information is not already there as the whole purpose of a monitoring platform is to know whether a device is responsive or not!
Not only we need UP/DOW status, but in the case it is down it needs to provide a timestamp of the last time it was up.
Please provide us an ETA when this will become available. Thank you!