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356 results found

  1. Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.

    5 votes

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  2. Include the department as a sync'd field with Entra ID integration

    4 votes

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  3. Ubiquiti Integration

    954 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  4. Allow for direct integration with Intel vPro to allow remote KVM, power control, virtual media, event logs, etc.

    9 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  5. We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.

    3 votes

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  6. Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.

    Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.

    *Benefits

    Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.

    Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.

    Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…

    36 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  7. It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.

    27 votes

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  8. Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one…

    1 vote

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  9. Atera should consider integrating with Vanta because it would create a powerful synergy between IT management and compliance automation. Vanta is widely used for continuous monitoring and automated evidence collection to maintain security frameworks like SOC 2, ISO 27001, and HIPAA. By integrating with Atera’s RMM and PSA platform, MSPs and IT teams could seamlessly feed device, patching, and configuration data into Vanta, reducing manual work and improving audit readiness. This integration would not only enhance security posture but also deliver significant time savings for customers who need both operational efficiency and compliance assurance.

    1 vote

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  10. GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    4 votes

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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

  11. Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.

    1 vote

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  12. I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.

    We are currently doing this through some very hackey workarounds.

    7 votes

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  13. a way to globally or automatically disable the following setting in splashtop:

    3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.

    this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.

    2 votes

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  14. I would like to see a VPN application/service in App Center.

    15 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our Marketplace team, as they are looking at different vendors.

    We welcome you to add the ones you prefer as comments in this suggestion!

    We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  15. Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.

    3 votes

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  16. Any thoughts on introducing Dark Web Monitoring for customer sites so we can offer this service to our customers?

    41 votes

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  17. It would allow easier integration for our SSO portal.

    1 vote

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  18. It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.

    1 vote

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  19. Meraki Integration, which includes monitoring for AP's Switches and MX appliances.

    99 votes

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  20. Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.

    11 votes

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