Ideas and Feedback

Ideas and Feedback

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  1. Xero: You need the ability to sync and link specified items similar to how you do it with customers.

    1 vote

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  2. Ticket creation via slack similar to HALP.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Integration with more antivirus solutions, Eset for example.

    4 votes

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  4. msp360 integration

    13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?

    1 vote

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  6. It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
    Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it

    3 votes

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  7. with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues

    2 votes

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  8. it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    1 vote

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  9. Integrate Whatsapp for messaging with client's on tickets would be great

    8 votes

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  10. Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    1 vote

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  11. Add-ons are pricey: Anything extra is $$ = Webroot. We buy it at a dollar at Webroot so we don't get it through it. It is not worth moving 600 licenses in Webroot. It would be much easier to control through you guys.

    1 vote

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  12. Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.

    5 votes

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  13. Google Workspace Intergration.
    Using Atera for internal IT it would be great to be able to:
    + sync users, OU and groups for support portal.
    + sync assets such as company owned devices
    + using Google (shared) Drive for storing documentation.
    + SSO with Google for atera techs and support-portal users.

    1 vote

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  14. I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
    Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.

    1 vote

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  15. BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.

    3 votes

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  16. DNS Filter: content filtering service.

    1 vote

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  17. Remote sessions: Anydesk: It doesn’t pop out with all screens. It just flips. Need with engineers with all screens. They have multiple programs open. Applications database. Have to had their emails, it’s a pain point to click there and then refresh the screen.

    2 votes

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  18. 14 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. WordPress integrations.

    Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.

    Having users be able to sign up and buy services via WordPress and woo commerce.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. It would be nice if we can edit/add extra software in the Chocolatery database.

    1 vote

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