Ideas and Feedback

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  1. Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.

    2 votes

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  2. Quickbooks Time integration within Atera web/mobile platform.

    Quickbooks Time is already a well established time tracking software that directly inputs time into Quickbooks (Online and Desktop), and accounts for other legal time tracking requirements such as state overtime laws, auditing of time editing/entry, location tracking, ect.

    They have an API to allow for integration into other platforms like Atera. Being able to do a start/stop timer with Quickbooks Time and that time being already tied to Quickbooks Payroll, will ensure that employees accurately track their time on tickets. This also means that employees tracking their time do not have to…

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.

    3 votes

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  5. Integration with VoIP calling to see directly if number is matched the customer information in Atera?

    2 votes

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  6. Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.

    5 votes

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  7. Update TeamViewer to V15. Currently on V14.

    1 vote

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  8. MYKI password manager integration. Your welcome 😊

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Avast Antivirus Integration

    8 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. please integrate with Domotz network monitoring system for ticket automation.

    6 votes

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  12. Accounting integration with Sage

    1 vote

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  13. AnyDesk for Pro plan

    1 vote

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  14. AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.

    Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.

    So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.

    A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…

    1 vote

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  15. Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Implement ADD integration.

    Allow AAD users to be able to sign in to the Customer Support Portal, instead of having to create accounts for every user, and then assign them to the relevant company based on email address.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.

    5 votes

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  18. Please support Weclap ERP as billing integration.
    https://www.weclapp.com/en/

    3 votes

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  19. Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
    "
    Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
    Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Given that Atera pushes for the use of chocolatey, they should take the time to update common software packages on the public repo that they use. things like VLC are wildly out of date, and Atera is failing to update these programs despite promising to update them.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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