Ideas and Feedback

Ideas and Feedback

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  1. Have Kaspersky AV linked with Atera

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Would be great a timer when we could log out/when we have to go through 2FA

    1 vote

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  3. Integration with StorageCraft backup products.

    1 vote

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  4. Integration with Macrium Reflect for backups of servers and workstations using Macrium Reflect Product.

    1 vote

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  5. would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera

    5 votes

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  6. Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.

    1 vote

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  7. Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.

    1 vote

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  8. Integration into NetSuite ERP.

    3 votes

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  9. Would be nice to have a report that list installed version of a 3rd party software and compare it to choco database to let us know with is outdated. Defender for endpoint is doing this and it is very useful .

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.

    1 vote

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  11. 2 votes

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  12. 2 votes

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  13. Integration with Microsoft LAPS
    To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.

    1 vote

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  14. 5 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. We would love to see integration with Freshdesk CRM.
    For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..

    1 vote

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  16. Please integrate with Keeper Security for secure password management.

    3 votes

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  17. Integration with cloud provider Giacom. They do have an API I believe and integrate with other provides such as Datto. Would be great when ordering 365 licences etc if it could be done direct from the Atera console.

    2 votes

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  18. Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets

    1 vote

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  19. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

    1 vote

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  20. Lancom is a german based manufacturer for network eqipment.
    An integration with the Lancom Management Cloud would be fine.
    Sync devices, alerts and so on.

    1 vote

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