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WhatsApp Integration

WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo

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abigael abigael shared this idea  ·   ·  Report…  ·  Admin →
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Planned  ·  AdminGil Givoni (Admin, Atera) responded  · 

Hi,

Great news! Your idea has been approved and is planned for implementation.

We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.



Best regards,

The Atera Team



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  • Tobias Plagge commented  ·   ·  Report

    Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.

    It would be great if the customer was informed via WhatsApp when there was new information about the issue.

  • Tim Inman commented  ·   ·  Report

    Integrate Whatsapp for messaging with client's on tickets would be great