WhatsApp Integration
WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo
41
votes
abigael abigael
shared this idea
Hi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Article on the matter: https://support.atera.com/hc/en-us/articles/21799033493276-Atera-s-WhatsApp-integration
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Tobias Plagge
commented
Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.
It would be great if the customer was informed via WhatsApp when there was new information about the issue.
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Tim Inman
commented
Integrate Whatsapp for messaging with client's on tickets would be great