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256 results found

  1. Active Directory integration for new users

    405 votes

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    Hey,


    Atera holds an integration with AzureAD (Entra ID), the integration maps sites/departments to Atera.


    The integration syncs licensed users, and has the option to import selected security groups.


    On the Enterprise/SuperPower plan, the integration is ongoing.


    You can read more about it here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration


    Thank you

  2. This is a major flaw. We have no idea how many tickets we have lost because of this.
    Tickets should be linked to the customer not the contact.
    Contacts can be employees who might get fired, quit or come back.
    If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.

    And there should be a way to show deleted contacts incase the employee comes back.

    701 votes

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    22 comments  ·  Tickets  ·  Admin →

    Hey all,


    I am happy to let you know we've added the option to deactivate contacts without deleting their tickets!


    Once you deactivate/archive an end-user, their tickets will remain in the system, but you will see an indication on both their tickets and the end-user page that they are archived.

    You will not be able to open new tickets on their behalf as long as they are deactivated, and of course you can always activate them back.


    You can read more about the feature in this KB: https://support.atera.com/hc/en-us/articles/9357206583580-Manage-users#Deactivateuser 


    We hope you enjoy this new addition to Atera and as always, thank you for voting on ideas and shaping the product to be better and better with each new release.


    Yakov


  3. I have created Ticket Form Templates. There is no way for the FORM selection to be mandatory. What good is the template if they just select none and type a description?
    The selection of a Form Template must be a mandatory option.

    28 votes

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    4 comments  ·  Tickets  ·  Admin →
  4. The AnyDesk used by Atera is currently on version 7.0.14. AnyDesk is stating that this version is over a year old. This has implications on IT-Security an privacy as we are using outdated software on over 1000 devices. Please update AnyDesk to the current version which is 8.0.6 up to now. Please accelerate the release cycle in the future. Thank you.

    56 votes

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    Thanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!

    The Windows Anydesk custom client has been updated to version 7.0.15 and the Mac custom client has been updated to version 8.0.0.

    The Linux custom client has yet to be updated so it is currently disabled until a new version is released. 

  5. Integration to allow for SSO.

    551 votes

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    Hey all, 


    I am happy to announce we have introduced the possibility to log in via SSO to the service portal.

    We support a single application connection, for both AzureAD applications and SAML-based IdPs.

    The feature is currently available for our Enterprise customers using our IT department product. Down the line, we hope to introduce the SSO feature to our MSP customers as well.


    If you'd like to read more, please follow this KB.

    If you'd like to inquire about the Enterprise package, please reach out to your account manager or contact our customer success team (success@atera.com).


    Thank you,

    Yakov

  6. Bitdefender install automatically on new agents - via App Settins. Alternative - possibility to set BitDefender deplyoment on Client devices via some Policy.

    26 votes

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    Released  ·  1 comment  ·  Bitdefender  ·  Admin →
  7. It would be helpful if AI were integrated into Settings/Knowledge Base it assist in writing out a knowledge base.

    Use our own natural language and it would generate a KB we could work from and tweek for the end user to use.

    73 votes

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    Hey all,


    I am happy to let you know we've added the option to generate KB articles from tickets using AI.

    This allows you an easy way to document knowledge in the organization and share it will both technicians and end-users. 


    The feature works best when documenting a "resolution" on the ticket (our AI model will better understand the neccessary steps for resolution out of the ticket context).


    Down the line, the Knowledge base will be connected to our AI suggestions and will be used to feed your private Atera instance with your unique organizational knowledge, so this could be a great point to start documenting. 


    To read more about the feature feel free to check this support article: https://support.atera.com/hc/en-us/articles/12955402321564-Ticket-resolutions#CreateanAI-generatedknowledgebasearticle 


    We hope you enjoy this new addition!


    Yakov

  8. Add threshold for last reboot time so we can filter wich clients got high uptime.

    642 votes

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    8 comments  ·  Alerts  ·  Admin →
  9. Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off

    588 votes

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    11 comments  ·  Reports  ·  Admin →

    Thanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report. 

  10. Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]

    477 votes

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    12 comments  ·  Agent  ·  Admin →
  11. When a technician assigns a ticket to another tech, it would be useful to send a notification that a ticket has been assigned to them. We are struggling with finding a straightforward solution when time-sensitive tickets need to be responded to by another tech quickly because of a lack of notification options.

    84 votes

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    1 comment  ·  Tickets  ·  Admin →

    Hey,


    This is possible via Atera's ticket automation rules using the "Ticket assignment changed" trigger and the "Send email to technician action", allowing you to send an email to a technician upon assignment.


    For more on ticket automation rules please see this KB: https://support.atera.com/hc/en-us/articles/360018434920-Ticket-automation-rules


    Hope this helps!

  12. Windows 11 patching

    110 votes

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  13. Have a “Restart pending” if needed visible on the device page in the customer section as well.

    79 votes

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  14. Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working

    Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device

    370 votes

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  15. It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    859 votes

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  16. Hi,

    As an MSP, customers are turned off from the absence of SSO to the customer portal. We need an integrated SSO solution to Google and AzureAD for the customer portal.

    15 votes

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    Hey all,


    I am happy to announce we have introduced the possibility to log in via SSO to the customer portal.


    We support a single application connection, for both AzureAD applications and SAML-based IdPs.


    The feature is currently available for both our Enterprise & SuperPower customers. 


    If you'd like to read more, please follow this KB.

    If you'd like to inquire about the SuperPower package, please reach out to your account manager or contact our customer success team (success@atera.com).


    Thank you,

    Yakov

  17. Add the option in the ticket automation rules to auto assign a ticket template to New Ticket created.

    2 votes

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    Hey,


    Happy to let you know you can now create ticket automation rules with conditions and actions based on Form templates.


    Feel free to read more about Atera's ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920-Ticket-automation-rules


    We hope you enjoy this new improvement and thank you for suggesting it!


    Yakov

  18. For the policies section: it should be possible to select what applications or software is installed on every machine after Atera agent installation.

    Example, Policy for marketing: every device under the marketing policy will have XXX packages installed. And If I take out devices out of this policy, the apps get uninstalled.

    50 votes

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    Hi, thank you so much for voting on this idea. 

    This option is available by adding a software bundle under the IT Automation profiles with the "Run on newly installed agents". 

    If you need any assistance, please reach out to support@atera.com and they would be happy to help.

  19. "Reboot required" filter on devices

    56 votes

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    0 comments  ·  Dashboard  ·  Admin →
  20. When in the "Devices" tab for a client, Atera should display the number of devices either by default or bring up the count when selecting all devices

    35 votes

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