Integrate AI into Knowledge Base
It would be helpful if AI were integrated into Settings/Knowledge Base it assist in writing out a knowledge base.
Use our own natural language and it would generate a KB we could work from and tweek for the end user to use.
Adam Boggs
shared this idea
Hey all,
I am happy to let you know we've added the option to generate KB articles from tickets using AI.
This allows you an easy way to document knowledge in the organization and share it will both technicians and end-users.
The feature works best when documenting a "resolution" on the ticket (our AI model will better understand the neccessary steps for resolution out of the ticket context).
Down the line, the Knowledge base will be connected to our AI suggestions and will be used to feed your private Atera instance with your unique organizational knowledge, so this could be a great point to start documenting.
To read more about the feature feel free to check this support article: https://support.atera.com/hc/en-us/articles/12955402321564-Ticket-resolutions#CreateanAI-generatedknowledgebasearticle
We hope you enjoy this new addition!
Yakov
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Alex Kittinger
commented
Use AI assistant to automate Knowledge Base article creation from ticket resolution notes. Then these Knowledge Base articles can be referred as responses for the AI Chat in the portal.
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James Coates
commented
I think it would be good, if you have worked on a ticket that, none of your team has seen before. There to be a button that will allow you to add the solution straight to the knowledge base. Maybe the AI could go through the ticket and generate the solution also from the email chain.
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Beverly Malloch
commented
Be able to take a trouble ticket and convert the information from the ticket to a KB article.
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Esmeil Naqeeb
commented
Can we get OpenAI integrated with the Knowledge Base so we can use OpenAI to add to our knowledge base?