Settings and activity

19 results found

1. Add a CC or Watch List

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

2. Display CC in Ticket

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

4. Split AI tool from agent and portal

   4 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

5. Automate chat onboarding

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

6. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   14 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

7. Employee Onboarding/Offboarding Feature

   885 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

8. Integration with Direct messages systems

   857 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

9. Dark Mode

   1,947 votes

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   127 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

10. Password protect the Atera agent from end-user uninstalls

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    1,652 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    335 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

12. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

13. Change management

    165 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

14. Place Knowledge Article in Ticket Response

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

15. Allow Custom SNMP community strings in Network Discovery

    33 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

16. Auto-Deploy AteraAgent via Scheduled Scan

    27 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

17. Documentation Management

    1,264 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

18. Add Microsoft Defender integration

    367 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jul 27, 2023

19. Synology Active Backup Monitoring

    406 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jul 27, 2023