Settings and activity

20 results found

1. Add a CC or Watch List

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

2. Display CC in Ticket

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

4. Split AI tool from agent and portal

   4 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

5. Automate chat onboarding

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Alex Kittinger supported this idea  ·  Jan 11, 2024

6. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   13 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

7. Employee Onboarding/Offboarding Feature

   851 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

8. Integration with Direct messages systems

   831 votes

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   60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   We're currently designing an integration of Microsoft Teams with Atera.

   We'd love to hear what are your expectations from such an integration.

   Please answer this 1-minute survey if you'd like to provide your feedback.

   
   

   Looking forward to hearing your thoughts.

   
   

   Thank you,

   Yakov Gorbulsky | Product Manager

   Alex Kittinger supported this idea  ·  Jan 11, 2024

9. Atera Dark Mode

   1,721 votes

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   Under Review  ·  99 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

10. Password protect the Atera agent from end-user uninstalls

    1,587 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Alex Kittinger supported this idea  ·  Jan 11, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    297 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

12. Free Dashboard Account

    892 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

13. Change management

    157 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

14. Approval process workflows

    37 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best, 

    Yakov

    Alex Kittinger supported this idea  ·  Sep 19, 2023

15. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

16. Allow Custom SNMP community strings in Network Discovery

    30 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Kittinger supported this idea  ·  Aug 14, 2023

17. Auto-Deploy AteraAgent via Scheduled Scan

    27 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Kittinger supported this idea  ·  Aug 14, 2023

18. Documentation Management

    1,238 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

19. Add Microsoft Defender integration

    334 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Kittinger supported this idea  ·  Jul 27, 2023

20. Synology Active Backup Monitoring

    385 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jul 27, 2023