Settings and activity

20 results found

1. Add a CC or Watch List

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

2. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Mar 20, 2024

4. Split AI tool from agent and portal

   4 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Alex Kittinger shared this idea  ·  Mar 20, 2024

5. Automate chat onboarding

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

6. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   13 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

7. Employee Onboarding/Offboarding Feature

   879 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

8. Integration with Direct messages systems

   852 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Alex Kittinger supported this idea  ·  Jan 11, 2024

9. Dark Mode

   1,918 votes

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   120 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

10. Password protect the Atera agent from end-user uninstalls

    1,622 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Alex Kittinger supported this idea  ·  Jan 11, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

12. Free Dashboard Account

    961 votes

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    31 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jan 11, 2024

13. Change management

    164 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

14. Approval process workflows

    58 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    Best regards,

    The Atera Team

    Alex Kittinger supported this idea  ·  Sep 19, 2023

15. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Sep 19, 2023

16. Allow Custom SNMP community strings in Network Discovery

    32 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

17. Auto-Deploy AteraAgent via Scheduled Scan

    27 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

18. Documentation Management

    1,259 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Aug 14, 2023

19. Add Microsoft Defender integration

    363 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jul 27, 2023

20. Synology Active Backup Monitoring

    402 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Alex Kittinger supported this idea  ·  Jul 27, 2023