Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
Espen Molnes
shared this idea
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abigael abigael
commented
Ability to not assign the ticket to anyone: when you have a ticket, it is only assigned to one person, requester info and every response goes to that person, but we’ve CCd people. The only person that we need to have a convo with is the third-party vendor. We’d be collaborating with 3rd parties, we don’t want to keep changing that ticket over. We just want to move it out from “to”.
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Reut Rotshild
commented
Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies. The purpose of change management is to implement strategies for effecting change, controlling change, and helping people to adapt to change.
For some clients it is important. -
Darrell Couch
commented
It would be nice, now that assets is a part of the system, to be able to track the disposition of assets over the life of an asset. Logging by asset, if you will, to be able to track change management from one user of the asset to another all the way thru disposal.
Currently, you could use the audit log but that only sticks around for a year.It would also be nice to track changes to assets like firewalls and be able to have a change tree where it would flag you, if you change this asset or configure, you have to do this, this and this first. to be aware of pitfalls of arbitrary changes to the system.
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abigael abigael
commented
Change management for tickets: I want to integrate it into Atera so we can manage instance requests and changes because at the moment we don’t have a change platform. A ticket but you need to have a manager approval on there. For bigger tickets that need to be approval. https://community.servicenow.com/community?id=community_question&sys_id=cc8e16e7dba41f442328f3231f9619d9
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Jeff Creedon
commented
If there was a Change Management function in Atera where change plans (back out plans), scheduling and approvals could be made and then kept on a calendar, then any issues that arise could be tied to the change and techs can see what the change was and respond appropriately. It would also be nice to be able to have template notifications to contacts in the effected customer for communication.