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  1. 161 votes

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    Jeff Creedon commented  · 

    If there was a Change Management function in Atera where change plans (back out plans), scheduling and approvals could be made and then kept on a calendar, then any issues that arise could be tied to the change and techs can see what the change was and respond appropriately. It would also be nice to be able to have template notifications to contacts in the effected customer for communication.

    Jeff Creedon supported this idea  · 
  2. 68 votes

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    Jeff Creedon supported this idea  · 
  3. 138 votes

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    Jeff Creedon supported this idea  · 
  4. 128 votes

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    Jeff Creedon supported this idea  · 
  5. 85 votes

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    Jeff Creedon supported this idea  · 
  6. 21 votes

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    Jeff Creedon supported this idea  · 
  7. 1,610 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jeff Creedon supported this idea  · 
  8. 1,885 votes

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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Jeff Creedon supported this idea  · 
  9. 1,030 votes

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  10. 35 votes

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    Jeff Creedon commented  · 

    Different SLAs for Request, Change, Incident and Problem We use requests and changes to be something that could be a development (or feature request like this!) and the SLA that is tied to just priority and impact is not sufficient. Even critical development requests can take weeks to roll out, and we are getting hammered by it being tied to a 4 hour Incident SLA. Thanks

  11. 842 votes

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  12. 269 votes

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  13. 69 votes

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  14. 298 votes

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  15. 341 votes

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  16. 179 votes

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  17. 1,576 votes

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  18. 867 votes

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  19. 2,293 votes

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    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


  20. 1,559 votes

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