Settings and activity
19 results found
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165 votes
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Jeff Creedon
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69 votesJeff Creedon
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141 votesJeff Creedon
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130 votesJeff Creedon
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86 votesJeff Creedon
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821 votesJeff Creedon
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1,632 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Jeff Creedon
supported this idea
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1,938 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jeff Creedon
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37 votes
An error occurred while saving the comment Jeff Creedon
commented
Different SLAs for Request, Change, Incident and Problem We use requests and changes to be something that could be a development (or feature request like this!) and the SLA that is tied to just priority and impact is not sufficient. Even critical development requests can take weeks to roll out, and we are getting hammered by it being tied to a 4 hour Incident SLA. Thanks
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854 votes
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272 votes
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69 votes
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413 votes
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346 votes
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179 votes
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1,593 votes
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884 votes
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2,316 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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1,574 votes
If there was a Change Management function in Atera where change plans (back out plans), scheduling and approvals could be made and then kept on a calendar, then any issues that arise could be tied to the change and techs can see what the change was and respond appropriately. It would also be nice to be able to have template notifications to contacts in the effected customer for communication.