Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
AdminUserVoice Admin
(Admin, Atera)
shared this idea
Hey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
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Dave Webster
commented
This has been under review for awhile now any updates?
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Michael Sokoloff
commented
SMS, Chat and Teams integration please
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Patriciu Popescu
commented
SMS and Teams would be great. Thanks
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Graziano Uliana
commented
We use Google workspace too so it is not applicable to us either
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leead drake
commented
Yakov, We use Google workspace so wouldn't be useful to us at all.
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Rob Miller
commented
Teams please.
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Dirk Westhof
commented
Whatsapp Integration
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Charles Hanekom
commented
Whatsapp Business Integration would be awesome!
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Elston Garrison
commented
SMS
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Kamil Rzeczkowski
commented
Slack integration would be great!
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Stavros Patiniotis
commented
Zulip - can use a slack webhook.
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IT Experts
commented
If Atera provides the ability to send tickets and alerts notifiation to a webhook, then this can be integrated with Teams, Telegram, Slack, and custom web applications we can write.
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REBOOT HELPDESK
commented
Teams integration
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Colten Hunt
commented
Slack integration is a must for our team. The ability to submit tickets in slack chats and chat back and forth via the ticket would be a huge plus
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Phil Norse
commented
Another vote for Teams please
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Paolo Zoglianti
commented
Teams and SMS
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Rob Riccio
commented
Slack & GChat. SMS would be nice to have. A true integration with the ability to create tickets by sending a message to a particular profile, or create a ticket from an existing chat message / thread, add a comment / thread to existing ticket, send replies back to the user / channel / room / space and update statuses and other ticket data from within the Slack / Chat interface...or visa versa to choose Slack/Chat users/channels etc. from within Atera tickets and send related communications while capturing the thread in the ticket...Truly would add functionality and value.
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Brian Conley
commented
Another vote for TEAMS!
Right now we have to utilize Splashtop and connect to the machine to chat with the user. -
H Chekairi
commented
I would suggest having Slack and Whatsapp, especially the latter as it is being used widely with our customers
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Chris Fredrickson
commented
SMS integrations