Skip to content
← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: 3rd Party Integrations

Categories

(thinking…)

Integration with Direct messages systems

How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

838 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Dave Webster commented  ·   ·  Report

    This has been under review for awhile now any updates?

  • Graziano Uliana commented  ·   ·  Report

    We use Google workspace too so it is not applicable to us either

  • leead drake commented  ·   ·  Report

    Yakov, We use Google workspace so wouldn't be useful to us at all.

  • IT Experts commented  ·   ·  Report

    If Atera provides the ability to send tickets and alerts notifiation to a webhook, then this can be integrated with Teams, Telegram, Slack, and custom web applications we can write.

  • Colten Hunt commented  ·   ·  Report

    Slack integration is a must for our team. The ability to submit tickets in slack chats and chat back and forth via the ticket would be a huge plus

  • Rob Riccio commented  ·   ·  Report

    Slack & GChat. SMS would be nice to have. A true integration with the ability to create tickets by sending a message to a particular profile, or create a ticket from an existing chat message / thread, add a comment / thread to existing ticket, send replies back to the user / channel / room / space and update statuses and other ticket data from within the Slack / Chat interface...or visa versa to choose Slack/Chat users/channels etc. from within Atera tickets and send related communications while capturing the thread in the ticket...Truly would add functionality and value.

  • Brian Conley commented  ·   ·  Report

    Another vote for TEAMS!
    Right now we have to utilize Splashtop and connect to the machine to chat with the user.

  • H Chekairi commented  ·   ·  Report

    I would suggest having Slack and Whatsapp, especially the latter as it is being used widely with our customers

← Previous 1 3