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Integration with Direct messages systems

How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • IT Experts commented  ·   ·  Report

    If Atera provides the ability to send tickets and alerts notifiation to a webhook, then this can be integrated with Teams, Telegram, Slack, and custom web applications we can write.

  • Colten Hunt commented  ·   ·  Report

    Slack integration is a must for our team. The ability to submit tickets in slack chats and chat back and forth via the ticket would be a huge plus

  • Rob Riccio commented  ·   ·  Report

    Slack & GChat. SMS would be nice to have. A true integration with the ability to create tickets by sending a message to a particular profile, or create a ticket from an existing chat message / thread, add a comment / thread to existing ticket, send replies back to the user / channel / room / space and update statuses and other ticket data from within the Slack / Chat interface...or visa versa to choose Slack/Chat users/channels etc. from within Atera tickets and send related communications while capturing the thread in the ticket...Truly would add functionality and value.

  • Brian Conley commented  ·   ·  Report

    Another vote for TEAMS!
    Right now we have to utilize Splashtop and connect to the machine to chat with the user.

  • H Chekairi commented  ·   ·  Report

    I would suggest having Slack and Whatsapp, especially the latter as it is being used widely with our customers

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