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49 results found

  1. Mobile App notification routing issue and incorrect timestamp (Year 2032)

    3 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff commented  · 

    Please fix both of these issues.

    Michael Sokoloff supported this idea  · 

  2. ticket automation out of hours response

    2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  3. Decimal Time Entry

    3 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  4. Ability to delete within tickets PLEASE!

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  5. Expand the ticket reply window

    14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  6. New look menu is a step backwards

    21 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  8. link to a ticket on mobile opens the app rather than web page

    15 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  9. Install agent on Synology, QNAP or Raspberry Pi

    375 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  10. White label mobile app for your customers

    394 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  11. Mobile App Improvements

    758 votes

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    42 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  12. MS Office Updates

    791 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  13. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  14. Ability to mark devices as "Inactive"

    53 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  15. Emails to other than the requester

    70 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  16. Less AI, more fixing existing issues?

    76 votes

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    9 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  17. phone and sms notifications

    8 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  18. SMS Portal

    11 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  19. Text Message (SMS) Alerts

    50 votes

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    11 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  20. Mobile Device Management

    2,319 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 
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