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  1. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    9 votes

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    1 comment  ·  Devices  ·  Admin →
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  2. We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.

    3 votes

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  3. Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    9 votes

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  4. The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs

    3 votes

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  5. Right now when you go to one of your servers or clients you will see a graph with the average CPU and Memory usage.
    It would be great to have additional graphs for disk and network related statistics.
    The things I'm thinking of immediately is a graph to show me the history of diskspace. It would be great to see that 14 days ago i had 100GB in use and today i have 120GB in use. Other things could be maybe IO and reads/writes
    And for network it would be great if I could see that 2 days ago interface…

    3 votes

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  6. Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.

    8 votes

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  7. If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?

    17 votes

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  8. I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.

    5 votes

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  9. I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…

    10 votes

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  10. Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting

    3 votes

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  11. Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.

    We kindly request that Atera consider adding a feature that would enable us to:

    1. Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.

    2. Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic…

    16 votes

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  12. It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity

    6 votes

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  13. Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.

    5 votes

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  14. When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.

    2 votes

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  15. Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.

    2 votes

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  16. Now.
    You find you template.
    Create an Device, then import SMNP Template.
    When you change the template, it is not imported automatically.
    You have to Delete all SNMP OID's (otherwhise dubble import)
    Import the script again,

    This is an hassle if you want to make the change for all devices that use that SNMP Template.

    Better:
    Just make it work like with an Threshold Profile.

    1 vote

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  17. Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.

    1 vote

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  18. Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).

    1 vote

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  19. it would be nice to have LAPTOP as device type, since you have issued threshold for laptops

    12 votes

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  20. When you filter your devices into folders like we do (servers. workstations, production) You lose some important view that can only be viewed by the "all" tab I would like to see all the stats under the filtered folder view like patches, health and frankly all others.

    3 votes

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