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  1. From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.

    1 vote

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  2. I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh…

    1 vote

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  3. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    2 votes

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  4. Application as a Service to include Kubernetes as a service directly from the Atera console

    1 vote

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  5. It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity

    2 votes

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  6. Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.

    1 vote

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  7. Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    2 votes

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  8. Allow the possibility to list software on a targeted list of devices or folders

    2 votes

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  9. Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.

    Example: Identify Old Processors with i5-3 to i5-7.
    5 seperate "contains" filters seperated by "or" operator

    Idealy:
    One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"

    This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.

    2 votes

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  10. It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.

    2 votes

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  11. Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.

    3 votes

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  12. If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc

    2 votes

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  13. We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc

    2 votes

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  14. A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.

    2 votes

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  15. Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!

    2 votes

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  16. Is it possible to have an automatically filled in(when User open a ticket) and specific field containing the device name?

    2 votes

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  17. I would like to tie assets to barcodes or QR codes so when a user scans a particular device with the tablet, it's history (user notes and ticket) will come up.

    2 votes

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  18. It would be great to see under the hardware heading which network adapter is currently active and what the in/out metrics are. Our remote users are instructed to use the ethernet cable we provide but some try to get away with using their wifi connection, which is not robust or reliable enough for our proprietary software.

    2 votes

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  19. the linux terminal display now:

    root@client-server:~$ cd /mnt
    root@client-server:~$

    there's no indication of the working directory ^ and i'd like a display similar to this:

    root@client-server:~# cd /mnt
    root@client-server:/mnt#

    this displays the working directory before i proceed with the next command ^

    2 votes

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  20. I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…

    3 votes

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