The ability to monitor mobile devices and tablets.
Please let us know what features you would like to see!

OID's are generally provided by the hardware manufacturers, or can be found in so-called OID repositories, where collections of MIB trees and the corresponding OIDs can be accessed.

Scenario: Add the IP of an HP switch and then choose the correct template.

There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

The ability to sort devices alphabetically.

Need the ability to either create custom fields that can be used in scripts that can store data. For instance a field that can store the devices's bitlocker recovery key that microsoft automatically enables on devices linked to microsoft accounts.

Perform remote desktop support if the Technician's operating system is Linux

When looking at the devices for a customer it would be nice to see their local IP address to compare across all devices, easier to quickly check the server IP or a workstation IP to compare info

It would significantly help customers if the system was able to print Asset Tag Labels, including a QR code that if scanned it opens a new ticket for that asset, under the associated user.

To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

The UI for the event viewer screen is not very useful at the moment unless the issue occurred in recent history, you have to scroll through page by page.

Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.

Select ALL devices at once
To add profiles/software bundles, alert thresholds, etc.

When you use the checkbox to select all devices, the UI only selects the 20 currently showing devices instead of ALL devices.

I would like to select ALL devices without endless scrolling down to show all devices and then scroll back up again, to check the box and push a change at once.

When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.

When doing patch management, there is an option that says 'reboot if needed.' However when this option is selected, people don't have a choice whether their computer restarts, it does it automatically. It would be good if people could decide when the update was done rather than doing it as soon as they go online.

Add disk encryption status to the disk information where it currently lists serial number, firmware version, etc.

Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.

If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.

I would like the possibillity to sort devices (For instance on last accessed date, Availabillity, number of alerts, etc..).