Atera recently added the "Assigned Group" Field next to assigned technician. There is no way to remove it, or change the order of the columns.

It's also something we don't use and clutters the ticket view. Why does Atera keep making terrible UI changes no body asked for???

It would be really nice if I could sort my devices list by last logged on user. It makes finding a particular user's computer much easier. Some of the other columns are sortable but not that one for some reason.

Absolutely, particularly being able to add 'Tags' and 'Impact' fields on the Tickets view for effective editing in one view.

On the initial Tickets list/home page, can we please be able to choose columns we see and much more importantly to resize columns... I never see enough of my ticket title and am still unsure what the point of the image of a toolbox/briefcase is needed on each row taking up valuable real estate on that page...

In addition to the spacing on the Ticket list screen. My max resolution is 1920 x 1200. I can only see 6 tickets at a time and the right side is cut off. Being able to customize what is or is not displayed would be ideal. Also, an option for a Compact view would be greatly appreciated. And please add scroll bars so I can scroll to the right.

So, I am specifically talking about Devices for myself, like the ability to sort by Last login or any column really, but I feel like this should be a feature throughout the whole of the Atera platform. Any section, whether that is Devices, Assets, Tickets, etc. we should be able to sort things by column just by clicking on the column.

Want to be able to add/remove columns in the Tickets view, some are just not relevant to us and would like to remove them from view

Remove SLA from the ticketing view page

I received a question from a customer with them wanting to know if it was possible to slide the columns left and right in the tickets section. Similar to how you can in windows explorer where you can make the file name column bigger than the date modified column because you need to see the full file name. As it stands on Atera, all the columns have the same amount of space which I find a little silly. The Ticket details column shows the ticket number and roughly the first 3 words of the ticket title before it gets cut off by the last modified section. The last modified section then leaves lots of free space which could better be used in the ticket details column so the customer doesn't have to click on the ticket to see the full title. I think having the ability to slide the columns to make them bigger and smaller would be a small but highly convenient feature for the customers to use.

Yes i agree with this, currently we do not use impact at all as it does not show on the main ticketing page. And we do not want to dig into each individual ticket to get an overview. Would be great to put it just to the right of "priority" on the ticketing page.

This is something that we really need. For example, in our business we don't use the columns "SLA, Assigned Technician, Priority". Removing them from the tickets view would provide a lot more space to see the full subject of each ticket instead of a truncated version.

Let us customize ticket, customer and device columns as you are able to do in Alerts tab.

The shown columns at ticket page should be changeable or removable. Also there should be a possibility to show custom field columns.

I agree with this. Spacing helps when you're approaching new information that may not be in a format you readily understand. For something I use daily and constantly, I'd like to tune it in a way that helps me be more effective.

There is too much space unused and theres no point in having columns there that are unused.

Ability to hide the “SLA” column because not need it. We have one client that uses it and they don’t care.

Having the ability to change the ticket view. Being able to add or remove columns. Being able to shrink or expand them. Being able to sort them from the top row with a drop down (instead of using the view).Being able to move the columns around. Since switching to the new layout, it seems like the content is more spread out, which looks aesthetically pleasing, but makes it just a little bit harder to find the info that's needed right away. Unlike the previous version. Being able to customize that view would help with this.

With the new way Tickets are listed it is not as easy to tell when one is updated with a customer response. The "Activity Status" column needs to be the very first one or do one better and make each column moveable so you can customize your layout.

Add the ability to adjust the visible columns and thus, the ability to better refine what you are looking for.

Our use case: We have 300 sites, many share very similar names. Each site has a custom 4 digit code that we have used a custom field for.

I am unable to search the site list for this code, nor can I sort by it.

Such a feature would vastly improve workflow and quality of life when dealing with custom data.

The ability to remove column that aren't used on the ticket view. e.g. remove SLA column