Settings and activity
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8 votes
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Yorgo Kennos
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353 votes
An error occurred while saving the comment Yorgo Kennos
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Atera recently added the "Assigned Group" Field next to assigned technician. There is no way to remove it, or change the order of the columns.
It's also something we don't use and clutters the ticket view. Why does Atera keep making terrible UI changes no body asked for???
Yorgo Kennos
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1 voteYorgo Kennos
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5 votesYorgo Kennos
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21 votesYorgo Kennos
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955 votesYorgo Kennos
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Hi Atera Team,
While the recent UI changes to the Tickets page have been generally positive, I’m running into a significant issue with the “Save View” functionality.
Currently, the “Save View” button does not retain any customization related to hidden columns, column rearrangement, or column width adjustments. Although I appreciate the ability to customize the new ticket layout—such as hiding unnecessary columns like AI, Sentiment, etc.—these changes are not being saved. As a result, the default view continues to feel cluttered and overly busy.
This limitation is having a noticeable impact on our workflow. Each time we navigate back to the Tickets page, we need to manually hide or adjust columns again, which is slowing down productivity and making the new UI harder to adopt across our team.
Being able to save a fully customized view, including hidden and resized columns, is crucial for our day‑to‑day use of the platform. Until this functionality is supported, it will be challenging for our team to use the new UI effectively.
Thank you for considering this feature request.