formatting code
Having the ability to paste code into a ticket reply or internal note would be immensely helpful. It would be nice to be able to paste code into my ticket notes and easily copy it for future use.
Could be implemented similarly to how Discord or Slack by surrounding the text with backticks
Yorgo Kennos
shared this idea
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Damon Carson
commented
yes! this would be amazing. ie if Powershell is used to resolve an issue we include it on an internal note at the end of the ticket so its easily found if the problem comes up again.
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Matt Shephard
commented
Having its display format use certain background color, a fixed-width font, and syntax highlighting would be great; I like the "``` languageName" opening declaration syntax, which also happens to be the output format I get in Atera's AI-generated scripting.
With or without syntax highlighting, being able to insert code blocks would be quite useful for a variety of use cases like completed work documentation, future work staging, or WIP/research/spike updates.