Settings and activity

12 results found

1. formatting code

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Damon Carson commented  ·  May 16, 2024  ·  Edit…  ·  Delete…

   yes! this would be amazing. ie if Powershell is used to resolve an issue we include it on an internal note at the end of the ticket so its easily found if the problem comes up again.

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   Damon Carson supported this idea  ·  May 16, 2024

2. Ubiquiti Integration

   936 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Damon Carson supported this idea  ·  May 16, 2024

3. Marking at ticket as resolved - New ticket layout

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Damon Carson shared this idea  ·  Feb 21, 2024

4. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Damon Carson supported this idea  ·  Feb 21, 2024

5. Hardware inventory

   652 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Damon Carson supported this idea  ·  Feb 21, 2024

6. Change the timer back

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Damon Carson shared this idea  ·  Jun 4, 2023

7. Integration with UniFi Cloud

   983 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Damon Carson supported this idea  ·  Jan 23, 2023

8. Auto-assign tickets with initial reply

   64 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Damon Carson commented  ·  May 8, 2022  ·  Edit…  ·  Delete…

   It would be fantastic to see this brought in. I've used other packages in the past which do this, and the fact that Atera doesn't is quite frustrating.

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9. Availability monitoring Threshold

   39 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Damon Carson shared this idea  ·  Sep 8, 2021

10. Merge Agents

    167 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Damon Carson supported this idea  ·  Aug 30, 2021

11. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Damon Carson supported this idea  ·  Aug 30, 2021

12. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Damon Carson supported this idea  ·  Aug 30, 2021