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13 results found

  1. formatting code

    3 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Damon Carson commented  · 

    yes! this would be amazing. ie if Powershell is used to resolve an issue we include it on an internal note at the end of the ticket so its easily found if the problem comes up again.

    Damon Carson supported this idea  · 

  2. Ubiquiti Integration

    907 votes
    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Damon Carson supported this idea  · 

  3. Marking at ticket as resolved - New ticket layout

    1 vote
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Damon Carson shared this idea  · 

  4. Print a Ticket

    119 votes
    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson supported this idea  · 

  5. Hardware inventory

    626 votes
    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Damon Carson supported this idea  · 

  6. Change the timer back

    1 vote
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Damon Carson shared this idea  · 

  7. Integration with UniFi Cloud

    968 votes
    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson supported this idea  · 

  8. Auto-assign tickets with initial reply

    64 votes
    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Damon Carson commented  · 

    It would be fantastic to see this brought in. I've used other packages in the past which do this, and the fact that Atera doesn't is quite frustrating.

  9. Availability monitoring Threshold

    39 votes
    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson shared this idea  · 

  10. Merge Agents

    164 votes
    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson supported this idea  · 

  11. Allow for customization of columns on ticketing screen

    324 votes
    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Damon Carson supported this idea  · 

  12. Employee Onboarding/Offboarding Feature

    858 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Damon Carson supported this idea  · 

  13. Legacy View

    7 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson shared this idea  ·