Settings and activity

13 results found

1. formatting code

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Damon Carson commented  ·  May 16, 2024  ·  Edit…  ·  Delete…

   yes! this would be amazing. ie if Powershell is used to resolve an issue we include it on an internal note at the end of the ticket so its easily found if the problem comes up again.

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   Damon Carson supported this idea  ·  May 16, 2024

2. Ubiquiti Integration

   846 votes

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   6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Damon Carson supported this idea  ·  May 16, 2024

3. Marking at ticket as resolved - New ticket layout

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Damon Carson shared this idea  ·  Feb 21, 2024

4. Print a Ticket

   116 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Damon Carson supported this idea  ·  Feb 21, 2024

5. Hardware inventory

   586 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Damon Carson supported this idea  ·  Feb 21, 2024

6. Change the timer back

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Damon Carson shared this idea  ·  Jun 4, 2023

7. Integration with UniFi Cloud

   941 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Damon Carson supported this idea  ·  Jan 23, 2023

8. Auto-assign tickets with initial reply

   61 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Damon Carson commented  ·  May 8, 2022  ·  Edit…  ·  Delete…

   It would be fantastic to see this brought in. I've used other packages in the past which do this, and the fact that Atera doesn't is quite frustrating.

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9. Availability monitoring Threshold

   38 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Damon Carson shared this idea  ·  Sep 8, 2021

10. Merge Agents

    158 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson supported this idea  ·  Aug 30, 2021

11. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Damon Carson supported this idea  ·  Aug 30, 2021

12. Employee Onboarding/Offboarding Feature

    843 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Damon Carson supported this idea  ·  Aug 30, 2021

13. Legacy View

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Damon Carson shared this idea  ·  Aug 30, 2021