Updating the dashboard to be fully customizable and tailored to individual preferences.

This is totally open ended. What features and functionalities should we add here?

Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Primarily Azure AD but supporting other SSO and Identity providers would be ideal.

For our organization, SSO is important because we have significant investments baked into ensuring our identities and credentials are properly managed. It would be great to extend that capability to Atera.

I'd like to be able to display the dashboard on a large TV in the office - with alerts, ticket count and technicians' performance - ideally via a custom URL - something that does not require an engineer license and not have access to helpdesk, scripts or device management.

View mapped drives in the Drive section of dashboard.

It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.

It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.

I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful

New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.

I have a few smaller customers that don't have real servers and use a workstation with Windows OS not server OS and I would like to monitor them as servers and have them listed as servers not workstations in the dashboard.

See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

If a patch is marked as excluded. We don't want to see it in the dashboard.

The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards

Dark Mode?

Would like to see the option to be able to filter devices for (in my case) being "online" so we can remove all offline units from view. As well the list is so limiting with only 10 per page, it does not even go the length of the side information bar and likely (if it MUST remain static) could be set to 20 per page, ideally selectable 10.25.50.100 or ALL

Il would be nice to have a button "Refresh" on top of the lists devices.
If we patch or if we wol device, we won't see it.

We would like to add a graph to the Dashboard showing how many Active Tickets each Technician has. This would allow us to identify busy technicians and re-allocate load to quieter technicians.

A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.

Advanced filter to show most common ticket subject line (Most common keywords, etc)