145 results found
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Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
More customizable dashboard
The dashboard should be able to more customizable, not just have checkboxes for predetermined widgets. Should be able to add any view already in Atera, such as device views, ticket views, etc. So you could also have a ticket widget that is a breakdown per customer, devices per customer, devices in a patched, not patched status etc.
15 votes -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
3 votes -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
2 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
27 votes -
View Button in Knowledge Base
When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.
5 votes -
Mobile needs a Dashboard page
Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!
5 votes -
Allow disabling 'details view' window
Atera Case #443782 Allow disabling 'details view' window
The 'details view' window which appears on hover over on multiple screens (i.e. devices, tickets etc.) is hindering us from being efficient with our work. Please allow this to be disabled as a customization per customer/technician.
Thank you
Frank from Mprove IT1 vote -
You contacted my server
I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com
1 vote -
tableau de bord
Il serait intéressant de pouvoir personnaliser le tableau de bord afin d'y mettre les informations clés qui nous sont pertinante et de pouvoir définir nos filtres et nos seuils.
1 vote -
Updates during installation
Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.
2 votes -
1 vote
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Due date report and dashboard
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…
3 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
18 votes -
favorite work lists
My company assigns me a certain number of recurring tasks such as updating the servers of several clients. Allow the creation of several favorite work lists to visualize all the devices to be treated for all clients combined
1 vote -
Device Service gui in Dashboard
Would be nice to have a services gui in the device dashboard that could send the restart, stop, start and kill command without having to drill into the pc to bounce a service or use a terminal to get service name and restart it.
1 vote -
Dashboard: General view that no one can modify
Dashboard: General view that no one can modify
1 vote -
Recent alerts
We need more than 6 RECENT ALERTS in dashboard. Atera shows only last 6 recent alerts in dashboard, but in fullscreen view is really ridiculous.
1 vote -
whitelist
Ability to Disable 2FA Prompt by WAN Address
It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.
10 votes
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