we report need on email which devices offline from more than 1 month

If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

Bring the new devices interface/patch list to the device views when using search and when viewing devices from the customer tab. Any list of devices should use the new interface. Currently, a lack of interface constancy when viewing a list of devices.

IIs it possible to integrate this field in search as well?
And I would also recommend an automatic deletion of the entered content after the search or put an X to delete the entered content.

Thank you!

Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.

On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.

Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.

These views will be per technician
Similar to the different views for emails on Outlook

It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.

Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.

Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).

It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).

Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.

It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

Like to have the A,B,C,......Z filtering back in the Customer dashboard.

Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.

add and disable user from portal easily. see users and settings in one place

See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)

When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".

We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.