Ideas and Feedback

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  1. we report need on email which devices offline from more than 1 month

    1 vote

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  2. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Bring the new devices interface/patch list to the device views when using search and when viewing devices from the customer tab. Any list of devices should use the new interface. Currently, a lack of interface constancy when viewing a list of devices.

    1 vote

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  4. IIs it possible to integrate this field in search as well?
    And I would also recommend an automatic deletion of the entered content after the search or put an X to delete the entered content.

    Thank you!

    1 vote

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  5. We spend a lot of time creating a Visio map/diagram of each client office, and have several clients with multiple workstations performing the same function (Check In/Out, Back Office). Current naming scheme is CLIENTCHECKIN2 or similar, but I would like the ability to upload the Visio map, drop in an object (workstation, printer, etc), and have the object link to the endpoint or monitored device.

    I think it would help our clients identify which workstation they are on (left check in vs right) because we find they have difficulty with following instructions to find the workstation name.

    Some clients also…

    2 votes

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  6. Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.

    3 votes

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  7. On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.

    2 votes

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  8. Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. These views will be per technician
    Similar to the different views for emails on Outlook

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.

    1 vote

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  11. Do not get me wrong. the new stuff in every iteration is exciting!

    But... maybe forcus a bit on better integrations instead of looking at the next third party add on.

    the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!

    Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.

    Add AV to…

    2 votes

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  12. Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.

    3 votes

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  13. Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).

    It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.

    2 votes

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  15. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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  16. Like to have the A,B,C,......Z filtering back in the Customer dashboard.

    4 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.

    1 vote

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  18. add and disable user from portal easily. see users and settings in one place

    1 vote

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  19. See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)

    3 votes

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  20. When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".

    We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.

    1 vote

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