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125 results found

  1. The ability to set all customers at once on the dashboard map. At the moment u have to put them individual on the map.

    2 votes

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  2. Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.

    1 vote

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  3. Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    11 votes

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  4. I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?

    1 vote

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  5. Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    43 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  6. Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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  7. It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.

    Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.

    3 votes

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  8. It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming

    1 vote

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  9. Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.

    1 vote

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  10. I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.

    3 votes

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  11. The address format on the dashboard is backwards. In the states the address is typically:
    123 street Ave
    City, State, Zip
    USA

    but on the dashboard the format is backwards

    usa
    State, city, address, zip.

    can we get this formatted correctly?

    3 votes

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  12. Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.

    5 votes

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  13. The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

    4 votes

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  14. I created Contracts with Notes showing 365 yearly subscription under each customer
    i want to search ms365 and will show me all the customers with ms365 contract.
    there seems no way to search

    1 vote

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  15. Make a section for dashboard that displays new/unread tickets.

    1 vote

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  16. With Customizable Statuses, we would like to see the different statuses on the dashboard. I would like to see the ability of how any projects tickets we have.

    1 vote

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  17. If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead

    2 votes

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  18. Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.

    6 votes

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  19. View mapped drives in the Drive section of dashboard.

    26 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

    30 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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