Ideas and Feedback

Ideas and Feedback

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  1. The address format on the dashboard is backwards. In the states the address is typically:
    123 street Ave
    City, State, Zip
    USA

    but on the dashboard the format is backwards

    usa
    State, city, address, zip.

    can we get this formatted correctly?

    1 vote

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  2. The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

    2 votes

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  3. Current setup:
    In the adminpanel the tickets can be displayed. It is possible to set filters and save the filter so it is easy to access these again.
    Columns like "Details", "SLA" etc. are shown by default.
    There it is possible to define multiple filter for different use-case.

    Problem:
    When searching for tickets you might need to switch filters to get a good overview.
    This can be time consuming when being on a call with a customer.

    Improvement:
    Create 2 views:
    1. Filter view
    This is the view which is already available and can be used to create filters and…

    1 vote

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  4. Would like to see the option to be able to filter devices for (in my case) being "online" so we can remove all offline units from view. As well the list is so limiting with only 10 per page, it does not even go the length of the side information bar and likely (if it MUST remain static) could be set to 20 per page, ideally selectable 10.25.50.100 or ALL

    5 votes

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  5. Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    3 votes

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  6. We would like to add a graph to the Dashboard showing how many Active Tickets each Technician has. This would allow us to identify busy technicians and re-allocate load to quieter technicians.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  7. Currently, we have our IT office hosting a few TVs showing uptime reports and such. Having an option to create a link to the Atera dashboard without sign-in (without write access of course) would be a great idea for a quick glance to see if any devices are down.

    1 vote

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  8. A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.

    16 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. When i view the customer list, the buttons are too large, it would be nice to be able to list my customers all on one page, instead of having to scroll to find the one i want.

    15 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Advanced filter to show most common ticket subject line (Most common keywords, etc)

    1 vote

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  11. I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)

    1 vote

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  12. In the IP Whitelisting area, need to have a comment field next to each whitelisted IP. With security being critical, I would like to know in a single view the reason each of the whitelisted IPs was whitelisted in the first place.

    Is it a regular internet interface from the organization?
    Is it the IP of one of my IT technician's home IP address that is working from home and needs access?
    Is it the IP of a remote vendor that might need temporary access?
    etc. etc. etc.

    Being able to annotate WHY I created the IP Whitelist is critical.

    2 votes

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  13. Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.

    1 vote

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  14. Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to…

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.

    2 votes

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  17. 10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. An option to add (perhaps in place of the default map) a live weather radar map, to assist in tracking severe weather events that could impact performance or status at a customer site.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  19. Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.

    1 vote

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  20. Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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