Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.
So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us pick which panes we want to see, so we can remove irrelevant ones.
Another idea would be to make the changes per ticket view. So if I have a view of all 'Open' tickets assigned to me, I don't need to see the 'Assigned technician' pane, so I'd filter that away for this specific view.
Michael Stokbæk
shared this idea
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Yorgo Kennos
commented
Hi Atera Team,
While the recent UI changes to the Tickets page have been generally positive, I’m running into a significant issue with the “Save View” functionality.
Currently, the “Save View” button does not retain any customization related to hidden columns, column rearrangement, or column width adjustments. Although I appreciate the ability to customize the new ticket layout—such as hiding unnecessary columns like AI, Sentiment, etc.—these changes are not being saved. As a result, the default view continues to feel cluttered and overly busy.
This limitation is having a noticeable impact on our workflow. Each time we navigate back to the Tickets page, we need to manually hide or adjust columns again, which is slowing down productivity and making the new UI harder to adopt across our team.
Being able to save a fully customized view, including hidden and resized columns, is crucial for our day‑to‑day use of the platform. Until this functionality is supported, it will be challenging for our team to use the new UI effectively.
Thank you for considering this feature request.